Michael's Leather & Oak offers a positive and professional shopping experience. Customers appreciate the friendly, helpful staff who provide just the right amount of assistance without hard sales tactics. The sales team is knowledgeable, allowing customers to browse comfortably before confirming availability and scheduling quick delivery, often within a few days. The staff go above and beyond to ensure customer satisfaction, offering advice on decor and helping find the perfect furniture for their space. The store is praised for quality leather furniture, especially their three-piece living room sets, with many customers expressing happiness with both the products and the service received. Delivery is consistently courteous, efficient, and professional, with staff handling setup carefully. Overall, customers are satisfied with the service, quality, and professionalism, and many plan to return for future purchases.
Thank you Kim and thank you Nate. You both made our experience a very good one. When we changed our mind on the original choice you understood our decision and helped us make a better decision that fit our needs. We will highly recommend MJacobs of Springfield !!
March 2026
Nate was very patient and informative about Stressless chairs. He allowed us plenty of time to find the best one for us without feeling pressured. Definitely will seek him out if we need any furniture in the future.
November 2025
Really great! Had an easy experience purchasing a couch. Lovely furniture. Friendly staff and they had FREE COOKIES!!!
