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“Wilder Perez is the golden standard of customer service. I had a close friend recommend Wilder to me to help with a simple question regarding my cell phone bill. Little did I know, a few weeks later I would be contacting him asking if there was anything he could do as my phone number was compromised. Wilder not only took my phone call, but remained with me for over 2 hours on the phone while I worked with other Verizon support staff to resolve my issue. He did this all in the evening, on his own time while at home. I can't thank him enough for his professionalism, reassurance, and knowledge to help me through a very stressful situation. Wilder is the type of person you hope to have on the other line when you need assistance. Thank you!”
“Rob was fantastic! He was highly proficient and very personable. Buying a new phone is never easy (kind of like buying a new car) but Rob made the process painless and enjoyable. He's a great employee, Verizon!”
“Jarrad was our tech rep and was courteous and patient with my wife and I as we both updated our phones. Long process but it was no bother or inconvenience for Jared. You should be proud to have him on your team”
“I’ve had to call Service Electric a few times over the years and was always treated very respectfully. Usually the problem could be fixed by phone but this time a technician visit was required and Bob was wonderful! He discovered the problem very quickly and answered my questions so pleasantly. PROBLEM SOLVED…YAY! Thanks so much, Bob!
(The call before he arrived was also really appreciated!)”
“I have been dealing with numerous cell phone companies for over 15 years, today I had the pleasure of working with Tiffany and Yordis at this location, and they did a phenomenal helping me and the experience was beyond top notice with customer service. I will definitely recommend to friends and family.”
“Drea over at the airport road location just helped us so much. She saved us money got us a 300$ gift card promotion hooked everything up for me without me having to do a single thing. Was so friendly. If you go here ask for her she will make the experience effortless and pleasant. Thank you so much Drea!!!”
“I came in wanting to upgrade my phone. The employee I spoke to, I believe her name is Niyah was very informed, accommodating, and helped me get a new phone and free apple watch. Great service, thank you <3”
“Chris is an associate at the Verizon store on Airport Rd, that is amazing! We had a problem switching my information to the new phone. 2 days and everyone else unable to find the problem, he did! He never gave up. He is the reason I'm sticking with Verizon.”
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“I had a great experience switching from AT&T to Verizon. The process was smooth and much easier than I expected. Bryan was very helpful, patient, and took the time to explain all my options so I could choose the best plan for my needs.
They made the transfer quick and stress-free, including moving my number and setting up my phone. I really appreciated how professional and friendly he was throughout the process.
Overall, a very positive experience. I would definitely recommend Verizon to anyone thinking about changing carriers.”