Verizon offers a range of mobile and internet services, with locations like the store on Airport Road in Arden, North Carolina, receiving mixed reviews. Many customers appreciate the helpful and professional staff, highlighting individuals like Kendrick and Paige, who provide excellent service and support. Customers have reported positive experiences when seeking assistance with devices, such as the iPhone 14, and resolving issues with home internet connections. However, some reviews note inconsistencies in customer service, with certain staff members appearing less motivated or knowledgeable than others. While the store is undergoing construction, it remains functional, and many employees have gone above and beyond to resolve technical problems and assist customers. Despite some frustrations regarding service fees for device setups and longer contract terms, the overall sentiment leans towards a positive shopping experience, especially when interacting with dedicated staff members. Customers are encouraged to visit the store for their mobile and internet needs, with options for online orders and in-store pickup adding to convenience.
Ruben was excellent. Sought the problem out by asking the right questions. He came up with a solution and also delved into a few more problems that I had. He was excellent and very professional.
June 2026
Justin was great! Was in need of a simple iPhone upgrade and it couldn’t have been easier. No hassle, no unnecessary upselling, just getting me what I needed and on my way. Professional, respectful and engaged. Much appreciated.
June 2026
Jocelyn & Bryan were fantastic! Easy process and super helpful from start to finish! Came in with issues with my old phone, upgraded me, had me set up, all within 30 minutes. Highly recommend to everyone
