“Wilder Perez is the golden standard of customer service. I had a close friend recommend Wilder to me to help with a simple question regarding my cell phone bill. Little did I know, a few weeks later I would be contacting him asking if there was anything he could do as my phone number was compromised. Wilder not only took my phone call, but remained with me for over 2 hours on the phone while I worked with other Verizon support staff to resolve my issue. He did this all in the evening, on his own time while at home. I can't thank him enough for his professionalism, reassurance, and knowledge to help me through a very stressful situation. Wilder is the type of person you hope to have on the other line when you need assistance. Thank you!”
“Jarrad was our tech rep and was courteous and patient with my wife and I as we both updated our phones. Long process but it was no bother or inconvenience for Jared. You should be proud to have him on your team”
“Rob was fantastic! He was highly proficient and very personable. Buying a new phone is never easy (kind of like buying a new car) but Rob made the process painless and enjoyable. He's a great employee, Verizon!”
“Got my new phone in Allentown on Sat and Magdalena P. was super nice and helped me with everything and was so very patient when it took me (no lie) about a half hour to decide which phone I wanted and even was gonna help me set up and transfer everything from my old phone but I did the set-up at home.”
“Give the associate Yadira bonus! She made sure of what I was in there for, and was friendly from start to finish, was conversational and knowledgeable. And I will be going to that ATT for my needs from now on!”
“I want to thank Nate at the American plaza location I've been having an issue trying to solve for months and no one was able to call me on specific list but I came into American plaza and he was able to help me to fix my issue and it was very kind and pleasant I would recommend anyone to come to American plaza and speak with me he gives excellent customer service and he is a great employee to have and I keep coming back for him cuz he's always has great customer service.”
“Worker was pushy but that's on us because we came in before they closed for the day. Sadly could barely understand him when he spoke very muffled but otherwise after everything was said and done he helped us out and got my husbands phone situated.”
“My phone went into lock down. Juan at the ATT store jumped into action. He was amazing and got me into a new phone with very little stress. Thanks Juan ! My wife will be coming in soon for a new phone.”
“My wife & I just left AT&T Tilghman and Jonathan assisted us in transferring our iPhone 11 & 14 to a 16e. He also saved us nearly $200 on packaging WiFi and TV. What a wonderful experience. He was so knowledgeable, patient, and personable, and answered all of our questions. Turns out Jonathan took over 5 months ago as manager, cleaned house, and righted the ship. Kudos to Jonathan and his new team. What an amazing difference!!”
“I came in wanting to upgrade my phone. The employee I spoke to, I believe her name is Niyah was very informed, accommodating, and helped me get a new phone and free apple watch. Great service, thank you <3”
“I had a great experience switching from AT&T to Verizon. The process was smooth and much easier than I expected. Bryan was very helpful, patient, and took the time to explain all my options so I could choose the best plan for my needs.
They made the transfer quick and stress-free, including moving my number and setting up my phone. I really appreciated how professional and friendly he was throughout the process.
Overall, a very positive experience. I would definitely recommend Verizon to anyone thinking about changing carriers.”