“GO TO DONNA! First off, need to say that I did not purchase a bag from this boutique at this time, but the level of service I received from Donna was astonishing. I was hunting for a bag for my mom that was a seasonal piece and not available in most stores around us. I called the Chanel in Bala Cynwyd and Donna picked up and told me she would text me and keep me posted - and that she did! I can't explain to you how many SA's I've talked to that never follow-up after you give them your number, so it was shocking to me that she actually ended up texting me a few weeks later to say that the bag we were looking for was back in stock. I had ended up finding it in another store out of state before then, so I didn't need this one this time, but the fact that Donna actually followed up and promptly responded to all my texts means she has earned a loyal customer from now on - I'll be going to her for the rest of my Chanel purchases!”
“When my daughter got engaged, all my friends insisted I had to go to Gabrielle. I had never been there and had never met Susan before. But the moment I walked into the store, we instantly clicked. Within 30 minutes, I had found the dress! Susan was so warm and welcoming—she really listened to what I had in mind, both in terms of style and budget—and absolutely nailed the selection. I've found my dress shop!”