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“Tone was awesome helping me get a new phone today. We came here after a bad experience at another AT&T and he was so helpful explaining everything and gave amazing service to us!”
“I was in dire need of a new phone and was looking for a new Samsung. I have been a loyal AT&T customer for decades and never consider going anywhere else for a phone. I called the Wayne, PA store and spoke with Edvard to inquire what would be the best replacement for my 5-year-old Samsung 10+. Got the info I needed and stopped in a couple days later. Edvard was the best, completely knowledgeable, personable and professional. I am a bit of a techno-idiot (due to my age) and Edvard was very patient and knew the products. Since I haven't bought a new phone in a while I was pleasantly surprised at how fast the info transfer was from my old phone to the new S25+. I was never a fan of auto-pay but that's how it's done today so Edvard set that up for me. If you are looking for a new phone don't hesitate to come to this store.”
“I upgraded my iPhones at this location a year ago. I have always had a good experience with the manager Jay and his staff. I stopped in today to replace a screen protector and a camera protector and Mark was super helpful. Thanks!”
“A spill got liquid in my charging port right before a big road trip. Dylan hooked me up with a quick cleaning and I was able to get o the road with a working phone!”
“Makhii was the best consultant I have worked with in a long time! Patient, knowledegable, polite, offered suggestions. Makhii spent at least an hour with me while handling other customers and was really exceptional!”
“Jahmere was super helpful and in formative! He was very patient and explained to me the benefits of my account, and what the Teacher’s Appreciation discount would affect specifically. He was very kind! 5/5 do recommend!!”
“Bobby was great to work with. Having issues with your phone and getting a new one is never a fun process but he made the process smooth and easy. Would definitely recommend.”
“I went into that Verizon store with so many problems and Jeff, who I believe is the manager, went out of his way to straighten them all out for me. I left a very happy customer.”
“Darryl is a superstar. I’ve always had good experiences at the Verizon store in Newtown square, with Theo, and others in the past. The last two times my family and I went there, Darryl helped us. He not only helped us, he took the time to explain important details that helped us maximize our plans. One of the last times Darryl helped us, he wasn’t even making commission because it was a phone issue. He spent an hour with me and kept me relaxed when I was sure I had lost 12 years worth of pictures. He helped me figure it out and saved my iCloud backup data and all those pictures started flooding back into my replacement phone. No commission - just total professionalism. I gave him a bear hug! What a stand up dude! Theo was great too. THANK YOU DARRYL!!!”
“I want to express my deepest appreciation to Alim and Phil. I came into the store with a lot of anxiety relating to transferring my work phone number to a personal number and getting a new personal phone. They were extremely understanding, compassionate and helpful in working with me to achieve this every step of the way. They are extremely patient and truly provide the best customer experience I have ever experienced. I felt that they had me covered every step of the way. They are absolute experts technically and approach customers with compassion. You are very lucky to have such top notch employees and I am now a new and proud AT and T customer for life. Thank you from the bottom of my heart to Alim and Phil. Fern”
“The young lady who works here has been a great help! I upgraded my phone on 12/24/2024, and she transferred all of my information. She is very knowledgeable, helpful and kind!”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
“For REAL honest to God friendly service, use AT&T store in West Chester, the ShopRite center (store 1115?) Sean is the best manager and Dex was also awesome. Professional and pleasant. These guys had the patience of saints. I cannot recommend them enough.”
“I've had to visit this location for help transferring service from my old AT&T phone (purchased on Amazon) to a new one on two different occasions. The employees were extremely helpful, both times. Today Damon assisted me. He was knowledgeable and professional. I think he deserves a shout-out!! Thank you Damon!”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“Probably the best retail customer service I ever had. I went there to switch carriers and Alyssa who I believe is the store manager was friggin awesome. She was so friendly and patient and very knowledgeable. She went above and beyond to help me out and I was extremely impressed with her. She needs a raise her own store or something. It’s rare to find these days so I hope att&t realizes what they have with her and I will always go to her store as long as she’s there. I also left with a great plan and new devices with better service than I had with my previous carrier so it’s a win all around”
“If all customer service reps were as pleasant and helpful as Rivens and Tre are at Verizon store in Norristown, the world would be a better place. Their knowledge and patience when working in a busy store are great examples of what good training produces. Congrats to their manager Tommy Beiser.
Thank you guys so much for an enjoyable experience buying a new phone. Bonus for all.
Patricia Bader”
“Ok so was quick to give a bad review about my experience at a different AT&T store, the 778 W. Sproul Rd., Springfield, PA, which was so horrible this past Sunday. Now this AT&T store, which is actually closer to me, was a completely different experience. A representative named Jordan at this store was actually pleasant and helpful, unlike the people at 778 W. Sproul Rd. who are there to try to take advantage of you with purposefully deceptive sale practices. He was able to help us undo and correct the nightmare that 778 Sproul Rd. had created for us. Jordan and another rep there, a female who I wish I remembered her name, were extremely knowledgeable and understanding. They restored our faith in AT&T as a business and our service provider. Thank you so much to Jordan he provided excellent customer service and exceeded our expectations. We will be doing all of our business there in the future!”
“Josiah spent a considerable amount of time listening to my father who is grieving and suffering from symptoms of a stroke.He spent the time listening to him knowing that he might miss sales. Josiah fixed my Dads phone so it was easy to use. He is amazing.”
“Had some issues with an iphone replacement that ASURION wasn't able to help with, Mike not only answered the phone all of the times I called but encouraged me to come in and within 10-15 mins, he had my iphone set up and working - awesome service - thanks Mike!”
“Tykirah was a very knowledgeable young woman she fixed what I couldn’t get fixed via telephone they were extremely kind to this elderly woman who knows nothing about computers. Zay what a sweet young man he too assisted me with a on going problem I no have a problem with these 2 AT&T employee.”
“Came in to do an upgrade and it was super quick and so easy. Very friendly and Willing to help set the new phone up. Will come to this location now on. Thank you for all your help”
“Elias helped me to select the perfect Cricket phone for my recent upgrade. He and Ju'wan activated the phone expertly, taking the time to make sure everything was in place. They answered all my questions and made me feel like a very special Cricket customer!”
“See Dallas there, he was helpful! Got my new iPhone 17e setup etc. Manager lady was cool too, and another sales guy there was chill and we talked briefly about football and the NFL draft.”
“I was greeted immediately by Jeff J., who helped me decide what phone to get. I was there to switch from XFINITY, to save money. Jeff is great to deal with, I had forgotten passwords and couldn’t complete the data transfer but he gave detailed instructions. The manager, Deja D. came over to make sure everything was good. I also switched my internet and saving money. Both reps are knowledgeable and friendly. I highly recommend asking for either one if using King of Prussia store. Very happy with everything.”
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“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”