Astound Broadband powered by RCN offers award-winning internet service paired with 24x7 local customer support, dedicated to connecting communities with essential services. Many customers praise the exceptional customer service, highlighting the professionalism, efficiency, and communication skills of the technicians. Reviews mention that technicians arrive on time, work quickly, and keep customers informed throughout the service process. However, some customers have experienced issues with billing and customer support. A specific incident involved a customer disputing a charge due to a late cancellation caused by a system outage, which initially received a negative response from a supervisor. Fortunately, this issue was later resolved, leading to customer satisfaction. Overall, while the service and support are generally well-received, there are areas for improvement in handling billing disputes.
