Tire Dealers in Bristol, PA

“Remy and the group were great.
1. Professional demeanor.
2. Good customer interaction, provided updates throughout service.
3. Respectable service lead time.”

“My husband needed work on his truck. Great service and great communication regarding items that were needed and time truck would be available. Friendly and dependable service. We love this car service station.”

“The staff here are amazing!!! Got a nail in my tire while 9 months pregnant and they fixed it for free and didn’t even ask me to get up to pull my car around! Such great people, will definitely be back!”

“Wow, I never have eaten my words so much! To manage to rectify a 1 star rating to a 5 stars in less than 12 hours is an impressive task. To summarize, I had an entire Debacle happen yesterday and this was my original posting;
“Absolute scumbags these people are. I have dealt with them for years at several of their different locations. Today over the course of three phone calls, myself and the receptionist set up having my vehicle immediately towed to their facility for a tire change. This woman assured me that as long as the tow truck got my car there before they close at 6pm, that they would definitely be able to do my tire for me. The tow truck driver got there at 5:30 and called and told me that they’re refusing my vehicle and saying that they’re closing early. Sure that there was some sort of mix up, I hung up with the tow truck driver and proceeded to call the tire shop roughly 15x in a row. They hit the ignore button on half of the calls and just let the others go through to voicemail. On the second call I left a voicemail and I also text the phone number because it is a cell phone- this is all before 5:40 mind you. I only live roughly ten minutes away so I sped over because the tow truck driver had to leave my vehicle with the key in the gas door because this joke of a place wouldn’t even accept my key from him nor do they have a key slot on their door. Paid $125 to have my vehicle towed there and was assured that they’d get it done TODAY if it was there by a certain time which I was 25-30 min ahead of. Then they have the audacity to not even call or tell me that they’re randomly closing early or not going to take my vehicle; not just today, AT ALL. The salt in the wound is hitting the ignore button on my calls during normal business hours! I AM DUMBFOUNDED AT THE LEVELS OF UNPROFESSIONALISM AND ABYSMAL SERVICE. All you had to do was call or text me i am a very flexible and understanding person if you had to leave early or could no longer honor that guarantee I would have had no issue but to not only not notify me but then IGNORE me? Just no decency whatsoever”- Saturday evening yesterday.

This morning at 8 am I received a call from the supervisor James. He heard me out explaining what happened, apologized, and asked told me that they’re closed today but that he personally would come in and change my tire for me as soon as I’d like and at a discount for the issues. He was polite and beyond thorough in handling this situation. Was such a pleasant surprise to be proven wrong about my initial feelings towards this business. Came away feeling the complete opposite. Fantastic customer service, follow through on righting a wrong, above and beyond. Thanks James!”