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“I can’t say enough good things about Jim and his team. I was in a tough situation with my truck stuck at the dealership waiting on a hard-to-find part, and Jim went above and beyond to help me. He tracked down the part, kept me updated throughout the process, offered multiple shipping options, and even coordinated getting it sent directly to the dealership to help minimize my downtime.
What impressed me most was the level of customer service. Jim was responsive, honest, and proactive every step of the way. In a world where great customer service seems harder and harder to find, he truly stands out. He treated my problem like it was his own and made sure everything was handled quickly and professionally.
If you’re looking for someone who genuinely cares about their customers and will go the extra mile to get the job done, I highly recommend Jim Automotive. I’ll definitely be doing business with them again in the future.
Thank you again, Jim, for the outstanding service and support!”
“A++ Fantastic Work!!!!
Frank was very polite, showed great communication, and worked around my schedule to get me in. Finished the job within a couple hours and the price was fair for the excellent job he did. Dont waste your money on those franchise spots trying to take your pocketbook for a ride. Support your local mechanic!”
“Ken is awesome and extremely fair! He'll only do what you need and not try to give you more. It's so hard to find an honest mechanic in this world, and Ken gets an A+ in our book!”
“Jim does a fantastic job. A deer inserted itself into my Tahoe's engine compartment on Thanksgiving evening, brought it to Jim and it looks as good as it did when I drove it off the lot.”
“Holly was amazing she helped with a nut for my wipers! She’s very patient and I loved her professional way of work! She is very intelligent and again I want to say thank you Holly!!!!”
“Went in to purchase a rear wiper blade. As soon as I entered the store immediately Manny asks “May I help you. I ask for help selecting the correct wiper blade for my car. He asks me a few questions and in less than 5 minutes he brings me the blade I need. I purchased the blade and he offers to help me switch my blade out. It took him no time. He was very nice and helpful. Very polite gentleman. I wanna congratulate him also it was his first time making the schedule for the team and upon leaving the store I heard he did a great job on it. Lol. Congrats Manny.”
“We recently moved to the area and have done well with deer dodging until last weekend. Wrecked the grill and a few mechanical components on our F250 on a Saturday morning, by Monday it had been taken to Rocco's. By Wednesday, we and our insurance company had the quote for repairs, and by Friday midday the vehicle was ready to be picked up. Wonderful turn around time, and a blessing to have it done before the holidays. The crew were friendly and communicative. My only suggestion would be, to be open for half days on weekends to process minor driveable repairs, while having the ability to accept tow-in bigger jobs that will take the week to complete.”
7:30AM - 9PM
156 Eagles Glen Plz Ste 150, East Stroudsburg
Auto Parts
“Very friendly, informative about purchasing a battery and very professional and friendly with installation even in the freezing cold.
Will definitely go back.”
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“They are fantastic people to work with. I have taken my car there for three separate incidents. They go out of their way to make things right for the customer. Pricing is very reasonable. Thank you Perfect Touch.”