Kelly Jeep Chrysler Dodge Ram is a premier dealership in Pennsylvania dedicated to making the vehicle shopping experience smooth, enjoyable, and fast. It is a one stop shop for all vehicle needs and has been a leading Lehigh Valley used car lot, offering a 'Risk-Free' used car buying experience where all vehicles come with a 3-day money back guarantee. Their service center staff and technicians are highly trained on all factory services, offering auto repairs and maintenance like tire rotations, wheel alignments, oil changes, and brake and battery services. Reviews highlight both excellent and concerning experiences. Many customers report great customer service, describing staff as courteous, helpful, and patient, with specific praise for going above and beyond to answer questions and assist with the purchasing process, ensuring customers feel reassured. One service representative was noted for being very kind, super genuine, and helpful, offering to fix issues like swollen lug nuts and providing follow-up support. However, a significant service issue is detailed where a customer was charged for a tire rotation that was not performed, leading to accusations of business fraud and initial poor communication from management. This was later resolved when a service manager promptly apologized, offered a credit, and provided genuine assistance to correct the problem, ultimately leaving the customer very pleased with the kindness and service received. The dealership is portrayed as having capable and caring staff, though past service inconsistencies require vigilance.
