Citizens is a trusted banking institution that aims to help its customers manage their finances effectively. With approximately 1,100 branches across 15 states and around 3,100 ATMs, Citizens provides convenient access to banking services. Customers can also stay connected through the bank's award-winning mobile app and customer contact center. The bank's employees, such as Hanna and Todd, have been praised for their exceptional customer service. Hanna, in particular, was commended for her professionalism and calm demeanor in helping a customer who had been the victim of a hacking incident. She swiftly secured the customer's accounts, replaced the debit card, and provided guidance on notifying relevant authorities. The bank's fraud alerts and the swift response of the West 38th Street branch were also instrumental in mitigating the potential disaster. Overall, Citizens Bank is known for its commitment to helping customers, with a focus on providing personalized and efficient service. The bank's diverse channels and knowledgeable staff make it a reliable choice for individuals and businesses seeking a trusted financial partner.
Showed up for a quick deposit. They were closing as soon as we got there at 4:30 Many employees were walking out then - one named Hanna, helped us by answering our questions and directing us too the atm. Thank you Citizens Bank and Hanna for dealing with my late business, and helping me, off the clock.
September 2023
My experience in the bank has always been above expectations. The tells are fantastic. The bank manager, Todd is great and always goes above and beyond.
