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11AM - 5PM
4571 W Ridge Rd, Erie
Mobile Phones
“What a positive experience! Marc answered my many questions when deciding to go with the new iPhone- the setup was faster than I expected and went smoothly with no issues.”
11AM - 6PM
6807 Peach St, Erie
Mobile Phones
“Loretta really knows her stuff! She knows her products and customer needs. She is clear, concise and spends the time necessary to help the customer. I wasn't sure what phone was best for me and she helped me process that. She helped me choose my plan and navigate through the set up. She was patient and made sure I received the attention I needed before I left the store. She told me to follow up with any questions or concerns. Great customer service!”
“Jeff and Ian were GREAT in helping me out upgrading to an iPhone 16!!! They were very courteous and professional, and got things done to more than my satisfaction! I definitely recommend AT&T and their employees! JOB WELL DONE!!”
11AM - 6PM
2746 W 26th St, Erie
Mobile Phones
“Went to at&t because my voicemail was locked. Did not know how that happened. Donavan and Mark were great. They discovered that I had 2 voice mail accounts. Got everything squared away. They were so wonderful. Would highly recommend them for all your at&t needs. Thank you Donavan and Mark.”
11AM - 6PM
4291 Buffalo Rd, Erie
Mobile Phones
“Every time I have phone issues, I go to this place and they get me set up and taken care of. Rick has helped me out on multiple occasions and he gets me to a place that is way better than when I came in. Thanks!”
“Absolutely exemplary service! Fixed and finished in exactly 1 hour. Could never even tell that the entire screen was shattered. Highly recommend, their customer service is excellent!”
11AM - 6PM
4287 Buffalo Rd, Erie
Mobile Phones
“No way would I ever switch to another company. This particular store is run by a great crew and they all know what they’re doing. In fact I’m going back this Thursday to get some more phones for my husband and stepdaughter‘s. I won’t go anywhere else but this particular store.”
“Abbas is an talented man. He took my broken screen on my s24 ultra and literally transformed it. No issues at all screens pristine, replaced the battery and housing without an hiccup. Greatest and fastest service I've ever had. Thank you Abbas.”
“Super cool dudes. Very knowledgeable and quick to get both my and my wife's phones upgraded to new ones and transferred everything perfect. The most down to earth, relatable and easy to get along with Verizon folks I've ever done business with. We're only going to this store from now on!”
“Mr Raj and Ms Ash were very very helpful to me and I got a brand new phone an Raj was very helpful and help me out so much. I want to say the ppl u have working for you in the company is great an you should give them a raise.
Thank yous so much Mr Raj and Ms Ash”
“I was having problems with my phone and couldn't figure it out, Brevin helped me fix my phone and showed me how to fix it if it happens again. Great service”
“Nico was very friendly, updated my plan to make sure I was getting the best deal and set up and transferred my gf's number to a new line. His coworker was very help also.”
“Jesus was great all around in giving us the best deal with the promotions going on and getting us transferred for all 5 of our lines. He’s knowledgeable on what he’s doing and overall positive experience for us!”
11AM - 6PM
7080 Peach St, Erie
Mobile Phones
“We have been coming to this location for YEARS, maybe 15? I’ve lost count. Anyway, we love the personal service and being able to ask questions, have things serviced, transfer data, etc. in person. We started with fairly basic phones and always got clear answers about how models compared, never feeling pushed to agree to more than we wanted. So many of the employees have been here for as long as we can remember, so that suggests the company must treat them well. Our current family plan doesn’t exist anymore, but they always find ways to include us in offers that might apply to us and let us know what changes would or wouldn’t be helpful for us. Even when we have to wait we have always been treated well. We recently tried the newer branch on West 12th Street and found good service there as well. Thanks for being there, T-Mobile shop!”
“Benni most definitely had the best costumer service and professional service I’ve ever experienced. Most definitely went the extra mile to fix my mobile account. Well deserved and thank you again.”
“Armughan was great all around in giving us the best deal with the promotions. He’s knowledgeable on what he’s doing and overall positive experience for us. This store is fantastic! ”
“Upgraded my phone to a new phone....dude hooked me up with a new one..and also transferred all my stuff to the new one...he was a lifesaver....cannot thank him enough”
“My experience at the metro dealership on State st in Erie, Pennsylvania was a smooth and painless experience. Krish provided me with excellent customer service, friendly, professional and very very easy going. He made the experience a real treat. Kudos to this place.”
“I visited this store earlier today looking for help changing my number, and not only did I get exactly what I was looking for, but Allen went above and beyond to help me. Stellar service!! Will be going back!!”
11AM - 7PM
6650 Peach St, Erie
Mobile Phones
“Was having an issue with a product and went into the store and talked to Michael, one of the managers. He listened to my issue and quickly resolved the problem. Excellent customer service! Thank you!!!”
10AM - 5PM
7190 Peach St, Erie
Mobile Phones
“I had an issue with my phone not charging and was scared that the store was going to try to get me to buy a new phone. Not this store, Camren had my phone fixed in 5 minutes flat. This interaction was one of the best I have had in a Verizon store. My man needs a raise and all stores need this kind of customer service. Highly recommend this location”
“Legitimately one of the humblest stores in town. The clerks are all wonderful and kind. The best service around and they will go out there way to help you. If you need solid cell phone service and people who want to help when something happens than this is the one you want”
“Thank you, Adain and David, for your competent and courteous service when I stopped at Cricket to check my old phone. It needed replacement and your explanations were spot on, about what the problem was, purchasing a new phone, and transferring data. Thank you Cricket for having such great employees!”
10AM - 5PM
2048 Edinboro Rd, Erie
Mobile Phones
“Jeff, Manager, and his staff are both attentive & knowledgeable. Jeff’s customer service skills, VZW knowledge, and willingness to find the correct solution for the customer is at or exceeds those found in major metropolitan areas of the country. Erie is very lucky to have Jeff and his team to help. Not only are they good with “people in the know” but, and more importantly, are patient and caring for those who may not be technically inclined and the elderly from what I have witnessed while in the store. Hats off to Jeff and his amazing team!!!!”
“After a wait I was taking care of by one of their reps. I was turning in some equipment that went pretty smoothly. However when I ask about purchasing a new phone because I am a Spectrum mobile customer I was told that I have to have Spectrum internet or they won't sell me a phone which makes no sense. I was also told that my Spectrum Mobile bill is now going to go up $10 because I canceled my Spectrum internet. I was not told that when I subscribe to Spectrum mobile. So if that occurs I may be looking for another provider.”
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“We just switched to Verizon after being customers with another company since we first got cell phones. The service from Brennan and Lucas was absolutely amazing. I have worked in customer service and management my whole life and they went above and beyond. This day and age customers service does really matter and they exceeded it! Thank you Verizon and the Westridge Road, Erie PA store!”