Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: The Spectrum Store in Erie provides services for Internet, mobile, cable TV, and billing. Experiences at the location vary. Multiple reviews describe staff as knowledgeable, friendly, and going the extra mile, with one noting the team welcomes customers well. Specific assistance with setting up new accounts and returning equipment is reported as smooth and helpful. However, other visits are described as difficult and unhelpful. Some customers report that staff could not resolve issues with restoring service for an account and were not nice. Policy limitations also caused frustration; one customer could not get help because their name was not on the account, while another was told they could not purchase a mobile phone without Spectrum internet service and faced an unexpected potential bill increase. These experiences have led some customers to consider finding a new provider.

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1. Erie, Pennsylvania