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“When I have an Amazon return, it's very convenient to have this UPS Store on the east side of Erie, near where I live. Dropping things off is quick and easy. Considering that shipping is there primary business, they do that well. I'll give them 5 stars for this.
However, they also offer passport photos as an extra service. It's not a priority and they do not do it well. So, I have to take off one star. If you need a passport photo, however, go elsewhere. I wanted to renew my passport online, so I needed digital photos. After 3 trips to the store, I never got a useable photo. (To be fair, my wife got a useable photo on her first attempt.) What concerns me is that UPS sells this as a professional service, but acts like amateurs.
Passport photos have to meet very picky standards. On my first attempt, they put me against a textured wall. This is not allowed. I questioned it, but the person taking the picture told me they did it all the time. My photo was rejected because of the background. As for equipment, the woman used her own cellphone to take the picture and sent me copies using her own email account. She offered to text them to me, but I had to tell her that the passport site specifically says to NOT text photos since it can compress the images. I let her know by email that the photo was rejected, so she said she had a better one and emailed it. But it was PNG file. She didn't realize that you can only submit JPG images. (I converted it, but it was rejected for composition issues.) I went by again today and had her take photos against the the better backdrop my wife had used (using my phone). But when I tried to submit it, the passport site didn't like the contrast on my face because they have you stand sideways to the front window, creating harsh facial shadows if it's bright out.
I expect more from UPS. If you're going to offer passport photos, invest in a camera, good lighting, and an appropriate backdrop that ensures you meet passport requirements. Otherwise, stick to what you do well, shipping. Note that this isn't the woman's fault. She was doing what management trained her to do. My criticism is of management not treating this service as worthy of proper equipment and staff training. Do it right or don't do it.
After failing several times, I worked hard and found a light enough wall in my house, put light on the wall to avoid shadows, and had my wife take photos of me. I finally got a photo that was accepted. I should have done that to begin with and saved at least the price on my (useless) passport photos from UPS.”
9:30AM - 3:30PM
2501 W 12th St, Erie
Shipping Centers
“I had an outstanding experience at this UPS Store thanks to Bella and her incredible team. Bella went above and beyond to help me get all the information I needed to successfully update my passport. Thanks to her guidance, my new passport arrived without a hitch — and I’ve already got a trip to Mexico booked! The whole crew is friendly, knowledgeable, and efficient. Highly recommend this store for any mailing, printing, or passport-related needs!”
“I had hoped to get some business cards made over the weekend. Fortunately, the staff at Staples helped me get the business cards, not only over the weekend, but in one day within several hours. They were very helpful and guided me in designing exactly what I wanted. I was notified via email several hours after I placed my order that it was ready for pick up. I went back to the store and very quickly got my order. it could not have been any better & the business cards are very affordable. Thank you Staples!”
“I needed packing tape to mail my package so I went into the location to buy it. I was going to have to take it back to the car to finish putting that label on the package but the FedEx clerk said that she would tape it for me with their supplies! Saved me about $8!”
9:30AM - 2PM
1903 W 8th St, Erie
Shipping Centers
“Thank goodness for private owned shipping companies as this! They helped me with a special request! Something no other postal office could do! Harley the sweet little greeter gave me a toothache while I had a short wait to be helped. ? ? David and his staff were polite,caring and professional! Thanks again guys and sweet little Harley too! ?”
“Staff and service are acceptable but the parking at this location is terrible. Lot not wide enough to have cars in both sides. Can't get into a spot without an extra back up. Very frustrating”
“Staples staff are very attentive. They know their stock and are eager to help you. Their stock is in-stock and you do not have to order it and wait for it to come in. Check out is fast and easy and the rewards program easy and understandable. AND they have EVERYTHING you need for business!”
“Counter personnel were very knowledgeable with international shipping, pleasant, and an enjoyable experience dealing with a megalithic corporate oligarchy that is too large to fail”
“Worked here for a while. Its an awesome place to be! Management is true and family like, office staff is great, and the cross dock people were always fun to be around. The trucks have a lot of personality”
8:30AM - 12:30PM
3607 Poplar St, Erie
Shipping Centers
“I use this post office almost daily since my two daughters sell things on Dpop The workers there are very friendly and funny and extremely knowledgeable and helpful. Keep up the great customer service! ?”
“Wheelchair Accesible , Accesible parking .remote door opener ,man trap style . Pandemic precautions ,no open Wi fi , mailboxes,PO boxes ( inside go right for stamps and supplies Left for mailboxes , packing and shipping supplies ,stamps , gift cards ,various small postal related souvenirs & commemorative items”
“They get a 5 star rating. They are working under a legislative handicap not of their making. The had DeJoy, a postmaster trying to move them to privatization. He waited to resign once he was sure that Trump was in power, so the Republican PO board could appoint someone just like him. “ Good luck, rural delivery areas “. ?”
“My previous mail man Jacob K has always been very respectful, fast, and always willing to help me out in difficult situations. I heard from my new mail man that he got promoted and he talks very highly of his new manager.”
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“A really great experience working with folks who are excellent shippers. On top of that they are courteous, took time to understand the requirements of shipping medicine, made good suggestions and had all the right solutions and packing materials. When you work with good people life is sweeter and a lot less stressful. Many thanks!”