The UPS Store on the east side of Erie is a convenient and highly recommended location for shipping and Amazon returns, with customers noting it is quick, easy, and efficient. The staff is consistently described as amazing, extremely friendly, helpful, and impeccable, providing fantastic service that makes customers feel they would drive further to visit. The on-demand printing service is also highlighted as absolutely life saving. The store itself offers many shipping options and is noted for always smelling good. However, the passport photo service receives significant criticism. It is described as unprofessional and amateur, failing to meet the picky standards required. Issues include using an inappropriate textured backdrop, utilizing personal cellphones and email accounts for the service, poor lighting that creates harsh shadows, and providing incorrect file formats. The criticism is directed at management for not investing in proper equipment, backdrop, lighting, or staff training for this service, with a strong recommendation to go elsewhere for passport photos. Customers advise the store to stick to what it does well: shipping.
