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“Tone was awesome helping me get a new phone today. We came here after a bad experience at another AT&T and he was so helpful explaining everything and gave amazing service to us!”
“Great experience. They made it easy! The even updated my information. Recommended I keep the phone I’m going to trade it to make sure everything switched over to my new phone. A++ for those guys!”
“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”
“I upgraded my iPhones at this location a year ago. I have always had a good experience with the manager Jay and his staff. I stopped in today to replace a screen protector and a camera protector and Mark was super helpful. Thanks!”
“John the manager is phenomenal! Super sharp and on knowledgeable of all of the programs and promotions! He made the process incredibly easy and seamless and he saved us money on our plans, phones and provided additional perks. Highly recommend!”
“A spill got liquid in my charging port right before a big road trip. Dylan hooked me up with a quick cleaning and I was able to get o the road with a working phone!”
“Jahmere was super helpful and in formative! He was very patient and explained to me the benefits of my account, and what the Teacher’s Appreciation discount would affect specifically. He was very kind! 5/5 do recommend!!”
“Jarrett was great. He was able to supply me with the phone I had been looking for. He made the transition to the new iPhone 15+ an easy experience. He was patient and kind with my inexperience with the new features. He was able to switch my old phone to my mother’s # seamlessly.
Thanks again.”
“I don't go anywhere else for phone help. I've had nothing but great experiences here. Fixing or buying a phone does not feel like a hassle when I go here. The owner is extremely friendly, personable and hard working. Please take your business here.”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
“For REAL honest to God friendly service, use AT&T store in West Chester, the ShopRite center (store 1115?) Sean is the best manager and Dex was also awesome. Professional and pleasant. These guys had the patience of saints. I cannot recommend them enough.”
“Anthony who work there is the best
He fixed my phone in a minute and was something minor he didn’t even charge me
I definitely recommend asking for him when you go there”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“surprisingly fast i went in with questions about a past account and was taken cared of. Avian steered me in the right decision and i left with some good information im going to bring to my wife. We might go back from T-mobile seems like the better deal with our TV. but anyways cant thank the staff enough for being respectful and compassionate with me.”
“Ok so was quick to give a bad review about my experience at a different AT&T store, the 778 W. Sproul Rd., Springfield, PA, which was so horrible this past Sunday. Now this AT&T store, which is actually closer to me, was a completely different experience. A representative named Jordan at this store was actually pleasant and helpful, unlike the people at 778 W. Sproul Rd. who are there to try to take advantage of you with purposefully deceptive sale practices. He was able to help us undo and correct the nightmare that 778 Sproul Rd. had created for us. Jordan and another rep there, a female who I wish I remembered her name, were extremely knowledgeable and understanding. They restored our faith in AT&T as a business and our service provider. Thank you so much to Jordan he provided excellent customer service and exceeded our expectations. We will be doing all of our business there in the future!”
“Had some issues with an iphone replacement that ASURION wasn't able to help with, Mike not only answered the phone all of the times I called but encouraged me to come in and within 10-15 mins, he had my iphone set up and working - awesome service - thanks Mike!”
“Luke was absolutely amazing. Super helpful and knowledgeable. He was able to help me upgrade my phone in less than 30 minutes and find me the best deal. Will definitely be asking for Luke at my next visit to ATT!”
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“I went into that Verizon store with so many problems and Jeff, who I believe is the manager, went out of his way to straighten them all out for me. I left a very happy customer.”