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“MADDIE WAS VERY KNOWLEDGEABLE AND HELPFUL IN THE OAKS STORE. SHE couldn't have been any nicer and helpful. She was one of the best sales people I ever met.”
“I’m here at the Malvern location where I came with what I thought was an unfixable problem I’ve never seen before. I was so kindly greeted by your employee Joseph. While admitting it was an unusual problem after I explained it he said he would try absolutely everything to get it working. It needed an internal shut down that he realized quickly & explained it to me effectively which should require an immediate promotion for that alone. He was patient with me & my mother. He said it was his pleasure to fix it & I wholeheartedly believed him. He’s a wonderful & extremely helpful guy & a most valuable employee!”
“The minute I walked in the door the employee made eye contact, and welcomed me to the store. Sean immediately offered to help! He got a great deal in a new phone. How fortuitous!”
“My iPhone 15 pro’s battery sadly died after 15 months unexpectedly and I was not eligible for an upgrade. As a full-time working mom, being without a phone is a nightmare. Jahmere helped me through all the hurdles I had to overcome with a dead phone to creatively solve for my issue. I greatly appreciated his help.”
“Kacey at the AT&T store was so patient on a busy Sunday in the store and helped take care of getting my number transferred when the AT&T reps on the phone messed everything up. Appreciated the great customer service!”
“Bobby helped me and my mom set up an appointment and went over everything and took so much time with us. Originally I was just gonna get a new phone for myself and did not know my options and he went above and beyond to help me and my mom understand the best options and differences between plans and took extra time and patience explaining how our new phones would work and helped us with the best pricing options. He was incredibly kind and knowledgeable, and very generous for staying an hour past closing when he didn’t have to, to inform us with updated information and what would be the most appropriate and cost effective options. He even helped my mother understand and work her new iPhone better than I could have ever helped explain. I highly recommend seeing him and this location! Thank you Bobby for all your effort and hard dedication, you are very appreciated! If I could give more than 5 stars I would, he was so informative!! Thank you so much!”
“Want to give a 5 Star review to George Blaha at the Berwyn Verizon store. George spent time patiently trying to track down a replacement DVR recorder for me. He is an asset to the company.”
“So frankly Verizon itself as a company is garbage and has the worst tech support and customer service I have ever experienced. I was down right abused by this company. Until John. The manager at this location. He’s the only employee of Verizon I can say actually cares about solving problems for his customers and he is willing to go the extra step to try and correct other Verizon employees’ multiple mistakes.”
“Brendon and Lance were awesome and very helpful. I have never experienced customer service and just pure kindness from a company in such a long while! Thank you! I would recommend this location to anyone!”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
10:30AM - 7PM
256 Schuylkill Rd Store # 9, Phoenixville
Mobile Phones
“Best cell phone store ever! I’ve had quite a few issues with services in the past! The store and employees are quick, helpful and efficient! Highly recommend!”
“The service was amazingly fast and efficient. I had dropped my phone off a ladder and it broke the sale representative and store manager were both very helpful and had me out the door in minutes with a new phone”
“This store has at least two great employees, Gabby and Liz. I met Gabby at the Phoenixville store where she was filling in. She listened to what I needed, explained her situation, called the West Chester Store and then directed me to Liz in West Chester.
Liz expected my arrival. She patiently spent at least an hour with me. Liz called Metro's Customer Service and all of the other departments they directed her to. She explained to each department what the issue was. She thought of various ways to try to resolve the issue.
Liz showed excellent Customer Service. She did not expect me to try to solve the problem on my own. She did not make me feel like I was an inconvenience to her. She did more than was expected.”
“I don't go anywhere else for phone help. I've had nothing but great experiences here. Fixing or buying a phone does not feel like a hassle when I go here. The owner is extremely friendly, personable and hard working. Please take your business here.”
“I have been thoroughly happy with AT&T for 20 years. They always provide great customer service. Our service representative Thomas (from West Chester location) was very thorough with answering our questions and helping to transfer our data over to our new phones. He made the transition a great experience. I highly recommend Thomas if need to upgrade your phone or any questions you may have about your service. Thank you Thomas for a wonderful experience.”
10AM - 8PM
123 Nutt Rd, Phoenixville
Mobile Phones
“Went in to trade in a phone and brandon the manager was very helpful. He checked my account to make sure everything was correct and also gave me options for new phones. He was friendly and I would recommend this AT&T location to anyone in Phoenixville.”
“Trey was extremely helpful in swapping out my old phone for a new one! My old phone was acting very strange and not connecting correctly and Trey was able to figure it out quickly! He was very pleasant, kind, polite and attentive! Additionally, he applied current promotions to my account which helped with my final bill at the end! 10/10 experience! Thanks so much Trey!”
“Muhammad was hands down the best person to go to when I needed help getting a new phone. There was a slight moment when I hit a bump in getting my account in order but he had incredible patience and resolved it. I can’t stress enough surely tell everyone that Muhammad is the man to see with any problems. I feel bad I didn’t get the name of the woman he was working with but she also was incredibly friendly and personable. Well done on hiring great people at this location.”
“Kyle demonstrated exceptional knowledge and a congenial demeanor throughout our interaction. He provided invaluable assistance in selecting the appropriate accessories for my phone. Furthermore, he successfully encouraged me to opt for the Ultra model over the standard Galaxy 26, a decision I now appreciate due to the enhanced camera and additional features. I wholeheartedly recommend Kyle to all prospective clients.”
“Kyle and Brandon…absolute all stars! Extensive knowledge, fantastic personalities, and quick resolutions. Won’t go to any other T-Mobile store. Thanks Kyle. Thanks Brandon. ⭐️⭐️⭐️⭐️⭐️”
“My husband and I went to this tmobile store today after having a not so great experience at the one closest to us a while ago. What a pleasant surprise to be helped by Roland!! He first answered questions we had about our bill then helped us upgrade our equipment. Every step he made pleasant and throughly explained everything. We also had our young children with us. He was so friendly and kind to them as well. We will definitely be returning to this store for anything we need! There was another gentleman that helped us with checking out and setting up equipment. I wish I remembered his name to also give him credit as well. Again, a very pleasant experience with him.”
“Great service. Where I live Verizon is trash! So I transferred my phone number and plan to t mobile. Seamless transfer maybe 20-30min in store and so far no issues!”
10AM - 7PM
1083 W Baltimore Pike Ste G, Media
Mobile Phones
“I went to T-Mobile in Media PA, and I was so lucky that Lee and Seer were working! They both were so kind and helpful, they remained professional but they were also outgoing and very easy to talk to. I recommend coming here if you want a comfortable and smooth experience. Thank you guys!”
“Hello Google Family!! After my gym workout at the Edge Fitness Clubs in Wayne, PA, I wanted to pay my Tmobile bill, since it is due tomorrow. I decided to stay in Wayne and pay the bill. I googled nearest Tmobile places and this location came up. It turns out that I have patronized this shopping center where the Tmobile is located in, but I have never visited this particular Tmobile. When I used to patronize Gateway Shopping Center, I am certain that this store had not been built yet. Angel was the employee who assisted me with my payment and he was efficient and thorough. I would definitely visit this location again. This might become my go to Tmobile, favorite location. Angel asked for my id, since I have not visited any Tmobile store in a long time, since I always pay my bill online. Angel explained that my id needed to be updated and also, to prevent anyone else from coming in to make changes to my account. I had a great visit and I will return. Good night Google family!!!
I visited this location again on Friday, June 5, 2026. I wanted my senior discount and I do not know why Tmobile does not automatically sign people up when they know they are eligible. This discount will save me a ton of money. Every establishment I patronize, I ask for my senior discount. Shame on Tmobile for not automatically enrolling qualified and eligible customers. And yes I received it today. God is so so good. Have a good night, workout, be active and mobile, fit and fabulous especially for people over the age of 50 years.”
“Had an amazing experience at this T-Mobile location . My 88-year-old dad lost his phone, and I went in hoping for some help—and he went above and beyond.
The team was incredibly friendly, attentive, and genuinely caring. They really took the time to understand my situation and made sure my dad’s issue was fully resolved. It meant so much to feel that level of support and concern.
Because of this experience, they’ve earned a loyal customer. I won’t be going anywhere else moving forward. Truly great customer service—way to go!”
10AM - 5PM
32 Quarry Road, Downingtown
Mobile Phones
“I Wanted to give a big shout out to
Shaneice Plaza manager of Downingtown Store.
Her patience was wonderful and her customer service was outstanding!
Greatly appreciated her help.”
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“Marc at the Verizon in Frazer helped me with my new phone. Transfer, set up, connection to car, making sure everything transferred and worked. He was very knowledgeable, efficient, helpful, patient (with all my questions), and friendly. If you need help with your phone, I highly recommend Marc!”