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“MADDIE WAS VERY KNOWLEDGEABLE AND HELPFUL IN THE OAKS STORE. SHE couldn't have been any nicer and helpful. She was one of the best sales people I ever met.”
“Amazing customer service every time I have been there! Joseph helped me this morning solve 10 different problems with kindness and a lot of patience! He even saved me money on my bill! HIGHLY RECOMMEND!”
“Eric was extremely knowledgeable, professional, and courteous. He eliminated all viruses on my husband's phone and transferred all data from my old phone to my new phone. Outstanding service!!!”
“My iPhone 15 pro’s battery sadly died after 15 months unexpectedly and I was not eligible for an upgrade. As a full-time working mom, being without a phone is a nightmare. Jahmere helped me through all the hurdles I had to overcome with a dead phone to creatively solve for my issue. I greatly appreciated his help.”
“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“Bobby helped me and my mom set up an appointment and went over everything and took so much time with us. Originally I was just gonna get a new phone for myself and did not know my options and he went above and beyond to help me and my mom understand the best options and differences between plans and took extra time and patience explaining how our new phones would work and helped us with the best pricing options. He was incredibly kind and knowledgeable, and very generous for staying an hour past closing when he didn’t have to, to inform us with updated information and what would be the most appropriate and cost effective options. He even helped my mother understand and work her new iPhone better than I could have ever helped explain. I highly recommend seeing him and this location! Thank you Bobby for all your effort and hard dedication, you are very appreciated! If I could give more than 5 stars I would, he was so informative!! Thank you so much!”
“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”
“John the manager is phenomenal! Super sharp and on knowledgeable of all of the programs and promotions! He made the process incredibly easy and seamless and he saved us money on our plans, phones and provided additional perks. Highly recommend!”
“Brendon and Lance were awesome and very helpful. I have never experienced customer service and just pure kindness from a company in such a long while! Thank you! I would recommend this location to anyone!”
“The service was amazingly fast and efficient. I had dropped my phone off a ladder and it broke the sale representative and store manager were both very helpful and had me out the door in minutes with a new phone”
“This store has at least two great employees, Gabby and Liz. I met Gabby at the Phoenixville store where she was filling in. She listened to what I needed, explained her situation, called the West Chester Store and then directed me to Liz in West Chester.
Liz expected my arrival. She patiently spent at least an hour with me. Liz called Metro's Customer Service and all of the other departments they directed her to. She explained to each department what the issue was. She thought of various ways to try to resolve the issue.
Liz showed excellent Customer Service. She did not expect me to try to solve the problem on my own. She did not make me feel like I was an inconvenience to her. She did more than was expected.”
“I don't go anywhere else for phone help. I've had nothing but great experiences here. Fixing or buying a phone does not feel like a hassle when I go here. The owner is extremely friendly, personable and hard working. Please take your business here.”
“Brandon helped me fix my phone. I was very discouraged and thought I wasn't going be able to get into my phone working. Even over the phone they wouldnt help. He helped me and another guest and we both left extremely satisfied. Thank you Brandon for everything.”
“Recently I went to the store and I was very pleased. Joshua helped me get a new phone and apple watch. He was very nice and very helpful. I will be going back to him when I need to visit t-mobile again.”
10:30AM - 7PM
256 Schuylkill Rd Store # 9, Phoenixville
Mobile Phones
“I came in today and Shaun helped me today. He was amazing, explained everything and answered all my questions. He is also a very funny person. This right here is a great employee and great manager”
“I have been thoroughly happy with AT&T for 20 years. They always provide great customer service. Our service representative Thomas (from West Chester location) was very thorough with answering our questions and helping to transfer our data over to our new phones. He made the transition a great experience. I highly recommend Thomas if need to upgrade your phone or any questions you may have about your service. Thank you Thomas for a wonderful experience.”
10AM - 8PM
123 Nutt Rd, Phoenixville
Mobile Phones
“Went in to trade in a phone and brandon the manager was very helpful. He checked my account to make sure everything was correct and also gave me options for new phones. He was friendly and I would recommend this AT&T location to anyone in Phoenixville.”
“Trey was extremely helpful in swapping out my old phone for a new one! My old phone was acting very strange and not connecting correctly and Trey was able to figure it out quickly! He was very pleasant, kind, polite and attentive! Additionally, he applied current promotions to my account which helped with my final bill at the end! 10/10 experience! Thanks so much Trey!”
“Ok so was quick to give a bad review about my experience at a different AT&T store, the 778 W. Sproul Rd., Springfield, PA, which was so horrible this past Sunday. Now this AT&T store, which is actually closer to me, was a completely different experience. A representative named Jordan at this store was actually pleasant and helpful, unlike the people at 778 W. Sproul Rd. who are there to try to take advantage of you with purposefully deceptive sale practices. He was able to help us undo and correct the nightmare that 778 Sproul Rd. had created for us. Jordan and another rep there, a female who I wish I remembered her name, were extremely knowledgeable and understanding. They restored our faith in AT&T as a business and our service provider. Thank you so much to Jordan he provided excellent customer service and exceeded our expectations. We will be doing all of our business there in the future!”
“What started out as a pleasant experience turned out to be a nightmare. We had to go to the Experience store in KOP to have the mess cleaned up that began at the Malvern location.
We went in to begin a new service with T Mobile and ended up with charges and security deposits that never needed to be charged. We also weren’t told majority of the information that the employee should have informed us on before making the switch. Instead, he was just worried about getting the new account for his benefit and not the customer.
We should have known when we walked in to this location and the employee said, “I have to be honest with you, we don’t usually get anyone in this store.”
Luckily we had a MUCH better experience at the King of Prussia experience store and they were able to get everything situated.
Alex and Wil (KOP) went above and beyond to make sure our time with them was nothing like what we had experienced in Malvern and were beyond helpful and knowledgeable with the product that they promote.”
“Kelly was really a standout representation of AT&T and their high level of customer service. She was knowledgeable, quick, and extremely helpful. I'd recommend this store to anyone in the local area; you won't regret it!”
“Roland and Jorge have provided exceptionally great service, not only to me but I witnessed this same level of service to other customers before me while I was waiting. They resolved my issues quickly and seamlessly, with professionalism and courtesy. Roland was actually off for the day but said he couldn't walk out while a customer still needed to be helped. Great service! Thank you.”
“Kyle and Brandon…absolute all stars! Extensive knowledge, fantastic personalities, and quick resolutions. Won’t go to any other T-Mobile store. Thanks Kyle. Thanks Brandon. ⭐️⭐️⭐️⭐️⭐️”
“Great service. Where I live Verizon is trash! So I transferred my phone number and plan to t mobile. Seamless transfer maybe 20-30min in store and so far no issues!”
10AM - 7PM
1083 W Baltimore Pike Ste G, Media
Mobile Phones
“I went to T-Mobile in Media PA, and I was so lucky that Lee and Seer were working! They both were so kind and helpful, they remained professional but they were also outgoing and very easy to talk to. I recommend coming here if you want a comfortable and smooth experience. Thank you guys!”
“The store manager was fantastic in helping me upgrade my phone that I had for a long time and getting me a phone that’s perfect for me. Great communication in how the promo works and made sure I was well taken care of. #276”
“Had a complicated issue with my phone and Brandon is extremely knowledgeable when it comes to phones he’s a great asset to this store definitely will be coming back”
10AM - 8PM
32 Quarry Rd, Downingtown
Mobile Phones
“Freddy helped me when my current phone was in dire straights and I needed to get a replacement. Freddy was very friendly, answered the dozens of questions I had, and made sure to get me the phone & plan I really needed. I admire people like Freddy for giving the customer an honest and holistic understanding of what their options are and for really catering the process to what I needed, not just another sales gimmick. Thanks Freddy for exceptional customer service!”
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“Marc was great work with. I hate getting new phones but he was very helpful and made the process really easy. I accidentally deleted all of my text messages the following day and he helped me restore them. I watched him interact with some older customers as well and he was very patient and kind to them through their phone issues. Highly recommend this location and Marc in particular.”