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“Tone was awesome helping me get a new phone today. We came here after a bad experience at another AT&T and he was so helpful explaining everything and gave amazing service to us!”
“I upgraded my iPhones at this location a year ago. I have always had a good experience with the manager Jay and his staff. I stopped in today to replace a screen protector and a camera protector and Mark was super helpful. Thanks!”
“My wife went in to the store and John was a huge help. She was upgrading 3 phones. He made it easy and painless. Excellent customer service. Transferring the data over, It’s a great store in Lionville.”
“Jahmere was super helpful and in formative! He was very patient and explained to me the benefits of my account, and what the Teacher’s Appreciation discount would affect specifically. He was very kind! 5/5 do recommend!!”
“Jarrett was great. He was able to supply me with the phone I had been looking for. He made the transition to the new iPhone 15+ an easy experience. He was patient and kind with my inexperience with the new features. He was able to switch my old phone to my mother’s # seamlessly.
Thanks again.”
“I had the best experience at the Verizon store in Berwyn PA thanks to Charlie. We have recently switched to YouTube FIOS from regular cable and the learning curve is rough. We had some issues trying to figure out how to set it up. The original rep who sold us the plan was fine/just ok …but Charlie’s customer service was exceptional. He went above and beyond to help us with the set up. I can’t thank him enough for explaining everything, being patient and taking the time to help us. Highly recommend Charlie for anything you are buying or troubleshooting.”
“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“Becca was the epitome of great customer service. I came in because my phone was broken and she was able to work with me and find an AMAZING deal for my new phone. If you go there , I highly recommend getting her assistance!! Will definitely be coming back to her :)!!!”
“Great experience. They made it easy! The even updated my information. Recommended I keep the phone I’m going to trade it to make sure everything switched over to my new phone. A++ for those guys!”
“We had an incredibly positive customer experience while shopping for a new phone and in the capable hands of Will. He was personable, knowledgeable, patient, respectful, and facilitative. It completely changed our idea about what one can expect when being helped by a staff member. Will goes above and beyond to serve customers. So impressed!”
“Recently I went to the store and I was very pleased. Joshua helped me get a new phone and apple watch. He was very nice and very helpful. I will be going back to him when I need to visit t-mobile again.”
“Darshan was amazingly helpful and patient. I've been a Verizon customer for 17 years and switched. Darshan took care to help us get Verizon to unlock my husband's phone. He gave us tips to maximize our storage and battery life. Many thanks. PLUS better coverage at a lower price. Great T-Mobile store to use! Highly recommend.”
“This guy is the real deal. I’ve gotten iPhones done here at least 8 times over the years (families/friends) & ALWAYS been satisfied! I could go to a closer shop but this is always my 1st choice.”
“surprisingly fast i went in with questions about a past account and was taken cared of. Avian steered me in the right decision and i left with some good information im going to bring to my wife. We might go back from T-mobile seems like the better deal with our TV. but anyways cant thank the staff enough for being respectful and compassionate with me.”
“Jordan is exceptional. We were the first customers in the store and he zeroed in on what we needed and helped us buy a new phone for my husband. While he was taking care of us several other customers came in and he greeted everyone individually ,professionally and immediately determined their needs.”
“Came in today and had an amazing experience with estelin. Came in needing help with getting back into my iCloud on my phone and laptop and she got me back in it. She’s amazing.”
“Edison and Brittaney took great care of my mom and I. They transferred everything to my new phone and transferred my moms stuff to her new tablet. We left very happy ?!”
10:30AM - 7PM
256 Schuylkill Rd Store # 9, Phoenixville
Mobile Phones
“Went to MetroPCS last night Veronica helped us super super nice very knowledgeable got a new phone activated all in under 20 minutes I would highly recommend this store”
“For REAL honest to God friendly service, use AT&T store in West Chester, the ShopRite center (store 1115?) Sean is the best manager and Dex was also awesome. Professional and pleasant. These guys had the patience of saints. I cannot recommend them enough.”
“Luke was absolutely amazing. Super helpful and knowledgeable. He was able to help me upgrade my phone in less than 30 minutes and find me the best deal. Will definitely be asking for Luke at my next visit to ATT!”
“So, I could not wait to share this feedback regarding the recent experience I had with T-Mobile. We had some questions regarding our plan, phones, payments, and many more and we stopped by the T-Mobile in Media, PA (where we live) and we were blown away by the service T-Mobile Team Media provided to us. I mean, the entire time I was there my jaw could not close. It was unbelievable. The lead Dan, along with his team Cris, John, Trey, and Seeta, paid attention to every single detail or question we had. They were so genuine with design to help us get the best service possible that it seemed too good to be true but the thing is - it was true! I mean, this is customer service at its excellence! They went through all possible options, offers, and ways to ensure we leave 100% satisfied, happy customers! They answered every question we had. They resolved every problem we had. They provided the best offers we could get. They treated us as a valued T-Mobile family! Man, it truly felt good. I had not seen such customer care in so long! So, if you want to be cared for and treated with respect, as a valued customer - stop by the T-Mobile Media (T-Mobile Authorized Retailer), at 1083 W Baltimore Pike Ste G, Media, PA 19063, the Granite Run Mall, and see for yourself. I truly recommend T-Mobile as a cellphone service company as it is but now I also recommend the T-Mobile Media team as the team that can truly make a significant difference in serving you best possible way. Thank you, T-Mobile Team Media! You truly make a difference in this rough world!”
10AM - 8PM
123 Nutt Rd, Phoenixville
Mobile Phones
“Had some issues with an iphone replacement that ASURION wasn't able to help with, Mike not only answered the phone all of the times I called but encouraged me to come in and within 10-15 mins, he had my iphone set up and working - awesome service - thanks Mike!”
“Anthony was so helpful and he went out his way to even give my elderly mother a chair bc he saw she was struggling. He took his time to answer all our questions and dealing with my sassy mother! He had some people waiting who were impatient and he never rushed with us. He was great! I wish he would stay at this location! 5 Star treatment ?”
“CJ at T-mobile west chester was AMAZING!!! His customer service is impeccable along with his knowledge of devices and billing. We received 2 new phones and are going to be paying SIGNIFICANTLY LESS on our monthly bill!!! Thank you CJ for all your hard work ??”
“I've never enjoyed going to a phone store until today. The 3pm crew on 3/8/24 were very knowledgeable and great to talk to as I was waiting for my phone to transfer data! Very personable, friendly, and funny staff. Will only go to this location!”
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“I went into that Verizon store with so many problems and Jeff, who I believe is the manager, went out of his way to straighten them all out for me. I left a very happy customer.”