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“Good evening Family. I visited today to ask a question about a weed wacker for the front yard. I needed a plug for it and I couldn't find it in the house. Customer service called for assistance and the associate came and helped me with my issue. It turns out that all I needed was an extension card and I have one at home. I am so happy that I did not have to spend any money. I will return home with the weed wacker and see if the extension cord fits. It turns out that it does and I am so happy about that. I had a good experience here. Have a good night, workout, be active and mobile, fit and fabulous especially for people over the age of 50 years.”
“This week I visited the Home Depot in Wilmington to purchase a few items for a client project project that live close by After realizing that some of the materials I bought were too short, I returned to exchange them. Unfortunately, my experience at the customer service desk with Angela was one of the worst I've ever had at a Home Depot. She was very rude, unprofessional, and made me feel as though she had a personal issue with me during what should have been a simple return transaction.
Thankfully, the manager, Christi, stepped in to assist. The difference in professionalism was immediately noticeable. Christi was respectful, patient, and took the time to listen while I explained the situation. Even while I was speaking with Christi, Angela continued talking from the back, interrupting and making inappropriate comments. Christi had to ask her to stop because it was disrespectful and unprofessional.
Christi handled the situation with excellent customer service and completely changed what could have been a terrible experience. Because of her professionalism and willingness to help, I decided to leave a 5-star review. Otherwise, my experience with Angela alone would have deserved only 1 star. Thank you, Christi, for representing the level of customer service customers should expect from Home Depot.”
“Typical Home Depot. They had everything I needed. Helpful workers. Cashier found me, so I didn't have to wait in line!
Went for a door. Workers were very helpful. We found everything we were looking for.”
“I needed to match the 50-year old wood molding at my place of work which we needed to replace after replacing a few doors. At the design showroom I was greeted by Samantha Zorro who was kind, knowledgeable, and extremely helpful. Not only did she help me find the exact replacement, she found that it was available in stock at two nearby locations and placed the order for me to pick up. Compared to the big box stores, this was like flying first class instead of coach. Truly concierge service. Well worth the cost.”
“Just about anything you need.
For household, remodeling, renovations.
And much more, but all of the stuff are not that knowledgeable and their particular departments.”
“Marissa in kitchen design was fantastic to work with. She patiently helped my wife and I threw the process of designing a new kitchen and we commented to each other and how lucky we were to have gone to the Fraser Home Depot. She really knew her stuff.”
“MJ in Kitchen Appliances is the Man! He went above and beyond to help me out. I was ordering a countertop and there was one left and he went out of his way even after being off the clock to display great customer service. I would strongly recommend getting Appliances from this location.”
“I am surprised by the low reviews. I have had very good service here. It is much, much better than the Lowe's at Brandywine Town Center. I have had attentive help, good experiences with returning things and a high level of satisfaction with the quality and the prices of the items I have bought. I HIGHLY recommend this store!! Bill D has helped me a couple times and he has been amazing and informative. Thank you Bill!!”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“The best thing they have going for them is that they're not Lowe's. The customer service people at Lowe's are very very rude. However, the customer service of people at home Depot seemed to be non-existent. But when compared to very very rude I'll take it. I'd rather not be talked down to due to not being talked to at all.”