“I’ve been meaning to write this review for a while but let me say the one worker here is phenomenal. I believe her name was samantha but I could be totally wrong. This girl went absolutely above and beyond for me. Let me start from the beginning. So I was supposed to go enterprise but my gps brought me to hertz. As a girl who knows nothing about this stuff, I didn’t think anything of it. I then noticed they were closed but Sam came out to me and asked if I needed help. I explained the situation and even tho she could have gone home, she decided to stay and help me as she could tell I was a lost young girl lol. Now enterprise was set up for my rental but I decided to just use hertz as she said it would be a quick change. She then called them and even the insurance companies for me to get them to switch cuz I did not know the claim number but she went above and beyond to figure it out for me. All through this, again when she could have went home for the day, kept the most positive and nice attitude all while going above and beyond for me. I am so happy I accidentally showed up at hertz instead. You guys have gained a customer for life now. I will forever be grateful for her.
Edit: after reading other reviews maybe it was Stephanie, I just know it was a S name and she was absolutely wonderful”
“Dealt with an absolute nightmare of a week because of my insurance company and the enterprise near Reading. Brandon from the Hamburg office was awesome and finally got us into a rental. Can't thank him enough.”