“Ron helped me out while we were traveling…camping at Codorus State Park. The derailleur on my e-bike was bent due to an accident and I couldn’t shift into several gears, the chain was rubbing on my tire as well. Ron was friendly and quick, and did an awesome job fixing it so I was a happy camper! He explained what was wrong and what he did to fix. I recommend Kessler’s as very helpful, friendly, spot on, and quick for service. Glad we found Ron…there are good people in the world, and Ron is one of them. Thank you, Ron!”
“Very cool shop. A little pricey but great quality items! If you're a skater or a deadhead go check it out it's pretty awesome, and the staff are super nice and helpful!”
“I’m not one for hyperbole or giving 5 star reviews but my most recent visit, in particular, (and honestly all my visits over the past 20 years) absolutely warrants this rating. And since this isn’t a tipping industry this was the best support I could think to give. To start, the entire staff is attentive, polite, and helpful; all without being overbearing. On another level entirely is Dave, who is beyond reproach in his skill, knowledge, attention to detail, and willingness to perfect your equipment set-up. Not to mention his honesty and disdain for upselling. Add in Angel’s welcoming personality and that terrific Labrador and you couldn’t find a better place to do your archery business.”
“Outstanding customer service! I have been scoping out some kayaks for a few weeks now and landed on two they had available at the Hanover store. I called ahead to confirm they were in stock and spoke with a friendly, efficient, and professional employee. I came to the store to buy them and was incredibly impressed by every employee I encountered. The customer service was modeled by the store manager who was so friendly, personable, professional, and helpful. In a world where customer service seems to be a dying art, it is certainly alive and well at the Hanover, PA Dick's Sporting Goods!”
“Today was my first time visiting this establishment. I came looking for a specific rifle that hasn't been too easy to find. Everyone there was very welcoming and friendly and they had what I was looking for. I must say that Paul is a wealth of knowledge and really took his time to make sure my new rig was set up to my liking. We had a great discussion on how to get the full potential out of my rifle and I enjoyed conversing with him very much. Please let him know that I really appreciate his patience and that he made me an extremely happy customer. Thanks”