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“Representative Brooke today was awesome. Called in today on my birthday and my son is getting his ID for the first time.
I had a little bit to do today, but Brooke let me know that only a few branches were open today and referred me to the correct banking location, which was very helpful.
In addition, assisted me and my son with the app so we can find the proper documentation for the DMV and I really really appreciate it.
Very knowledgeable of the area which really counted today being that a lot of places close early.
Please recognize Brooke for not only the excellent service, but the excellent effort”
“I was told that my problem was resolved,but it wasn't. The lady told me the hold on my card has been lifted and all I had to do was wait 5 or 10 minutes for it to refresh. An hour later, i go to the atm and it says declined. So I figured maybe she was a bit hasty with the 5 to 10 minute deal and I figured I'll try a little bit later. Several hours later, I go back to atm and it still says declined. I know my funds are good, so I am sure that the lady simply didn't do something right. But since it was a saturday, they had already closed. I feel like she intended to help me with my issue, but the know-how was rather cloudy. For these reasons, I still gave a four because I really don't know what a poor review would accomplish. I enjoyed the conversation with the associate and left happy. What more could I ask for? Oh yeah, actually getting my issue resolved. Oh well, I suppose i'll take things in stride and just make another attempt at solving this rather bothersome happenstance. Good day to all you folks. Keep up the hard work. I can't say good, just yet, but I am remaining hopeful for that in the very near future.”
“Absolutely the best crew to work with .. they worked in the Brady building branch at my job & i always looked fwd to speaking to them. Chris , Scott & Leigh are amazing !! Jorge & Jesus are a pleasure to work with as well ! So sad they had to close the branch”
“A gentleman named Mr. Chen contacted me about the review I left and my son now has a bank account. He is so happy.
All it took was someone looking at his situation like a human being.
I appreciate everything he has done for my son. I did also speak with someone on the phone too I believe his name was Adam.
My son left there heartbroken a week ago now since some do take customer service seriously my son is feeling so proud
You just gained a member for life with him.
Thank you again for all the awesome customer service to adam. William and megan”
“Stopped in today to open a new checking account, Rachel was amazing and so helpful. She has such an amazing energy, and shows high understanding of her role within Belco.”
“Drive through works. Although it took me a second to realize that your card goes on the slot in landscape orientation rather than the normal portrait orientation.”
“I had an issue with a check I received in the mail. The staff here were very helpful and got the issue cleared up. Since my car payment was coming out of this check, they never marked me as late on the payment. They did everything right to help me get this resolved quickly.”
“I’ve had the pleasure of working with Laura Kennedy at BELCO Community Credit Union, and I can confidently say she provides an exceptional level of service.
Laura is incredibly responsive, detail-oriented, and genuinely invested in helping her clients succeed. She takes the time to understand each person’s unique financial situation and offers thoughtful, practical solutions tailored to their needs. Whether you’re navigating lending options or building a long-term banking relationship, she makes the process feel seamless and straightforward.
What stands out most is her commitment to follow-through and communication. You’re never left wondering where things stand. Laura brings a level of professionalism and care that’s hard to find, and she’s a true asset to both her clients and BELCO.
I highly recommend working with her.”
“The Members 1st on Old Post Road provides excellent customer service. All employees at this branch have been helpful every time I have needed to visit. Would highly recommend.”
“I have been a member over20 years and this has been a wonderful positive experience. Always very helpful and courteous. Low credit card interest and Great promotions. I highly recommend this credit unionAppreciate all you do!”
“The banking institution itself is awesome the physical locations are always busy with super long lines inside, at the drive through, and the atm so expect to spend some times there. The only thing that makes it better is the people that work there are really friendly and they care about their customers. They also have no problem being on your side when something awry happens with your account which gives you definite peace of mind!! I would recommend them!!”
“Best bank in the world to have a loan with. Sure, the app can be much improved, but every time I’ve applied for a loan, the process has been straightforward and efficient. And they always give me the best rates vs the market rates. If I ever apply for another loan, it’ll sure be with PSECU.”
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“I've been a member of Blue Chip FCU and now PA Central Federal Credit Union for over 40 years. I have used them over the years for various loans (i.e. car, etc.) as well as all my regular banking needs. Theresa, at the Derry Street branch, has serviced our family for many years. She has always been extremely helpful as well as very courteous to all of us. I would highly recommend asking for Theresa at the Derry Street branch. If she doesn't know the answer, she will research it and get back to you in a timely fashion. She is extremely professional and a great asset to your organization.”