GIANT is a well-regarded grocery store known for its friendly staff and good shopping experience. Customers often highlight the helpfulness of employees, especially those at checkout, with one staff member noted for always assisting with heavy items and making the self-checkout process smooth. The store also receives praise for its rewards program, which customers enjoy. However, some areas need improvement. The deli department is a point of concern, with reports of staff having attitude and communication issues. One customer mentioned difficulty understanding a deli employee and felt the manager or supervisor in the deli sometimes displayed an attitude. Additionally, the deli brands are said to be changing, which caused some confusion. The store's cleanliness has also been questioned, as there are often dirty or occupied tables, especially during lunch hours when employees tend to use the space. Customers suggest providing a more comfortable break room for staff. The store's community spirit is evident, with employees showing kindness and integrity, such as returning lost wallets. A specific employee was thanked for her honesty and helpfulness. There is also a call for better diversity in management positions to reflect the community. Overall, GIANT is considered a top store with friendly staff and good services, but improvements are needed in deli customer service, staff facilities, and diversity efforts.
