PSECU - CCA Branch is Pennsylvania’s digital-first credit union, offering members high-quality banking services that can be accessed anytime and anywhere. Many customers appreciate the better interest rates compared to traditional banks. However, the online-focused nature of PSECU means that in-branch visits often involve using public computers to complete account openings, which some customers find disappointing. Customer service experiences vary, with long-time clients praising the support they have received over the years. Some members report a decline in service quality and have expressed frustration with the handling of business accounts, citing issues like compromised information. While PSECU offers online perks and convenience, there are concerns about rising loan rates, especially for auto loans, which some believe are more favorable at dealerships. Despite recent challenges, several long-term customers still express loyalty, recalling years of positive experiences. However, recent service issues, particularly related to accessibility and responsiveness, have prompted some users to reconsider their options. Overall, PSECU remains a viable choice for many, but recent feedback reflects a need for improvement in customer service and support to maintain its reputation.
I gotten personal loans and vehicle loans through the credit union and never had any issues with them. In person, online or on there website
October 2024
Terrible customer service. Be ready to be transferred 3 times to speak with someone, and most likely they don’t even care. No in person deposits. Their app and website is barely navigable.
October 2024
Very nice to deal with. I use their online services. Some ATM's don't work for withdrawals.
