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“I used to go other bike shop which I really hated. I did research and found this bike shop. Super friendly and had great experience. great place to get bike fix or purchase.”
“The service was excellent. I had my brakes upgraded from a mechanical disk brake setup to a hybrid disk/hydraulic setup, on an entry-level Cannondale gravel bicycle. I commute to work in the rough streets of Philadelphia, a total of 12 miles, 4-5 days per week. I am very happy with the results of the upgrade and I appreciate the chance to geek out on bicycles.”
“Purchased March 2023 - 2022 Giant Revolt Advanced Pro 1 – Blacko Purchased this gravel bike as a replacement for my 20 year old carbon road bike to provide the greatest flexibility for my area (Delco) and interest (road/gravel/mtb). It gets more road use for sure, but have taken it on single track and unpaved roads in my area. There was a persistent creak coming from the bottom bracket that started ~50 miles or so. After a few trips to the shop where they reinstalled with no success, they reached out to Giant, a new bottom bracket was shipped and installed for free and the issue has been silent for 1500+ miles at this point. Credit to them listening to me (and my complaining) and never hesitating to try and figure it out. I spoke directly with 2-3 techs, and they all took me on test rides to isolate the sound. Some of the lighter (weight) techs (I weigh 200lbs+) could not recreate the noise, but they still listened and worked to provide a solution. I waited this long on the review to make sure it was fixed, and hoping to not jinx it…”
“Amber was helpful and was sure I was satisfied with a full tune-up on my X-Cal . Have been using the Gateway store for years for service and also the Wayne store who fitted me properly to my Gravel Bike. They have combined the stores into a new large and better layout . Excellent service .”
“Changed my review based on experience Summer 2023. The staff changed & now they trump up needed services /fees-- for simple stuff and refuse to fix unless you get a full tune up. (old review from 3 years ago. Nice staff and they had a tire that fit my bike in the middle of the covid lock down.)”
“I just picked up riding recently. Went to a few different bike shops but the Trek store in Manyunk has been the best. Tom took care of my first maintenance experience and was tremendous. This is my go to store now because of the way the staff has repeatedly been so helpful. I've been here a few times and always look forward to going now.”
“This is the best bike shop in Philly. I’ve been going here for 15 years and service always exceeds expectations. Great shop for cycling novices and veterans alike. Their bike mechanics explain all things bikes in layman’s terms and won’t talk down to you like some shops can do. I’ve obtained some very obscure bike parts from Firehouse Bicycles over the years. You name it, they’ve got it. Bike mechanics are knowledgeable about inventory and will be honest when something is out of stock. If you go here for repairs, you can expect prices to be reasonable and services to be quick.”
“Purchased my bike here and have gotten my bike serviced here. Staff were extremely helpful and did a wonderful fit on the bike. They worked with me to find a frame and seat that worked for me.”
“Very knowledgeable, great service, extremely nice, and at a great price. I recommend.I bought an ebike online, they did a safety check and let me know the back wheel was bent and should be warrantied. I will be coming back in the future!”
“Great shop, the fella I spoke with had millimetric knowledge on tap and genuinely appreciated patience for folks who love to turn a wrench. Thanks for the advice, thanks for the parts, thanks for being around!”
“Mike the owner, is very knowledgeable, friendly and does great work. I've been there several times and I am very happy, could not have had a better experience. Highly recommended. My T line continues to work great. Thanks Mike, my Brompton and I are happy we met you.”
“I have consistently received excellent sales, and service at the Havertown Bicycle Shop. John (the owner) is very knowledgeable, and will find the right bike, every time. He makes sure that you have the right color, fit, and style. He wants you to have a smile on your face when you leave, knowing that you made the right decision on your purchase. I love the trade in option, and the service you receive after your purchase. This is very important to me. He has never let me down. John, or one of the employees, will even put the bike in my car for me! I would highly recommend the Havertown Bicycle Shop to anyone looking for a new, or second hand bike.”
“Purchased March 2020 - 2020 Santa Cruz Tallboy – Lg Rocksteady Yellow Co Purchased as COVID was not quite in full force in March 2020, Brady delivered the bike to me at home, wearing a mask. The price was fair, the buying experience was great. Additionally, every year they provide a tune-up, creating minimal costs so far (tire sealant, etc.). Service is scheduled on-line, they communicate via text message and all managers/owners, sales people and techs at both locations have been great to deal with related to this purchase. The bike itself is more than I know how to use, but it has been perfect for the rocks/roots/short ups/downs very common around Philly (commonly ride Wiss, Belmont, Smedley, Brandywine) and generally without issue for 4 years.o Don’t be intimidated by the high-end bikes they sell. I purchased 2 kids bikes connected to Little Bella’s (an amazing charity that teaches girls mtb skills and broader life lessons across the US). The charity is supported by the shop, and in general they are a positive for the local community. Brady/Dave and everyone there will meet you at your budget/interest, help you through the process and are interested in being a resource for the long hall.”
“I bought a bike here a few months back, I am a large person 6'6" 280-290 lbs. There were several problems with my bicycle and all of them were handled fairly and professionally by Rob & Harvey. I have had 2 great weekends of riding since all the issues have been fixed and am very satisfied with Village Velo & my Giant bicycle.Giant Bicycle for a Giant human has worked out and I highly recommend this store as to me the measure of a business is how they handle problems with their products with their customers.In case you didn't know, if it moves it can fail/break, then what matters is how will the place that sold you the item handle the failure. 5 stars for this place!Gerry Hammond”
“Velojawn is great and was closer, but they hadn’t opened yet. Mike was just opening up at Dr. Cycles and changed my tube in less than 5 minutes for $15. I asked if he could sell me an extra tube, but he said he didn’t have spares. Really, I couldn’t ask for better. I’ve been charged nearly 3x this in other shops.”
“I just saw the review posted by a woman named Maryann Gibson and feel the need to set the record straight. I was in Cycle Sport when this woman and her husband came in and began screaming and cursing at employees. The owner tried to placate her but could barely get a word in as she continued to shout, scaring one family of customers. Her husband even went so far as to threaten the owner!Cycle Sport is the best bike shop around, hands down. Mrs. Gibson could really use a spa day!”
“As a major shop in this area, any avid rider will quickly become familiar with Keswick. They've assisted with many repairs. And I appreciate that! To be better however, I'd like to see lower priced bikes, lower cost accessories and a diversified staff.”
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“Seth is the most knowledgeable and meticulous mechanic that I have experienced in 15 years of biking. He provided outstanding service at reasonable prices when he recently tuned up my road bike. Seth explained and addressed findings that no other mechanic ever mentioned. I highly recommend him!”