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“10/10. Incredible, friendly staff. I do not have complaints about any of the employees. They are ALWAYS helpful, remember me and my situation, and are willing to go the extra mile to solve an issue.”
“Just wanted to give a big thank you to Desmond. I was in there the other day for an equipment swap from the Niles location. Didn't have any problems swapping it or anything. He was friendly and respectful. The other team members that were there are also awesome. Thank you for your help with the swap and talking to me about the mobile service. Looks like we are gonna get signed back up for it. Thank you so much Desmond! Your the best sir!”
“Absolutely AMAZING customer service at the Hermitage PA store!! Efficient, knowledgeable, patient, technicians. I'm so happy I left Sprint and joined Verizon. The money I'm saving is great and the professionalism of the staff is refreshing. In the midst of the pandemic all safety measures were taken.”
Internet Service Providers
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“I went to the store to deal with a billing issue related to the first responder discount. It was something I couldn't fix on my own. Brie and Shira were able to help and take care od the issue. They were very kind and professional. I have had nothing but good experiences with T-Mobile and in particular, the employees at the Hermitage location. Thank you!”