Verizon is a customer-focused mobile and internet service provider with a welcoming store in Hermitage. The staff, including employees like Tom, Michael, and Josh, are praised for their friendliness and knowledge. Customers appreciate their patience and willingness to help, often resolving issues quickly and efficiently. Many reviews highlight the excellent service, with staff members going above and beyond to assist without extra charges. Customers can visit the store for various mobile and internet needs or use online services for convenience, including in-store pickups and same-day delivery options. Overall, Verizon is recognized for its outstanding service and helpful team.
10/10. Incredible, friendly staff. I do not have complaints about any of the employees. They are ALWAYS helpful, remember me and my situation, and are willing to go the extra mile to solve an issue.
November 2025
“We had a great experience with Josh Davis at the Hermitage, PA Verizon store. He made the process of buying a new phone so easy. He was extremely knowledgeable, answered all of our questions, and treated us with so much patience and kindness. Outstanding service!”
September 2025
I was ready to switch cellular providers due to frustration from technical difficulties, until I spoke to Brian from this Hermitage location. Brian was very knowledgeable and helped me tremendously! He even saved me money on my bill! Thank you Brian for your excellent customer service! You have superb communication and... read full comment
