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“Very friendly staff every time I need to ship something. My first visit was to return an Amazon package and I chose the wrong option for needing a label. They guided me thru my amazon account to request a new label and my package went out quickly. I thought I would have to go home and come back, but they had me email the label and they printed the label for me for free. Next time I'll choose the correct label and not the qr code.”
“I entrusted David with packing my Apple monitor for shipment to Florida, and he exceeded my expectations. His packaging was so secure that I had no doubt it would arrive undamaged. And it did.”
“The people working at this post office are always pleasant and helpful. They know what they're doing and I've been mailing stuff from there to the West coast for many years without a problem.”
“Due to me being handicapped i had to have someone drive with me so i could get out in front if store and use my vehicle to help me with my cane to get up on sidewalk. The area to walk from a lower level sidewalk is too far for me to walk. And im unable to step up from road to top of sidewalk no ramp or railing.”
“My wife and I had a very pleasant experience handling our passports. I would gladly drive an hour to this location again as the service is much higher quality than most other locations.”
“Mike, the Postal Clerk behind the desk and the scenes and one my long time favorite postal workers makes life fun whenever he's waiting on people...he always has such "words of wisdom" that I would like to record them in a book titled "The best common sense that anyone can acquire" (living in Elverson PA of course).”
“Even being so short staffed, they are still pleasant and accommodating. We see how hard they're working to get as much as they can to the customers and we appreciate it!”
“Great post office employee. Happy, helpful and will go extra mile for her customers. Also, if you stop right at closing she will help and not lecture you like some have in past.”
“Staff is wonderful, and has always been awesome to me. They are helpful and known for going the extra mile to help. Thank you for your great service and I would recommend anyone there.”
“Above and beyond delivery. This state of Confusion resident appreciates your out of the box thinking. When all else fails, I'll look up from now on. Thanks for keeping things dry. I added a 6th star.”
“Finally came in ! I drove by this locations thousands of times and kept forgetting about it.Finally came in and drop off some mail. Very tinny inside but the post lady was so nice and friendly. Cozy location!”
“I work for this post office currently and I can tell you that the town of Gap has the very best carriers and the very best customer service. We all try our best to get your mail out to you. Are we absolutely perfect? No, none of us are. But we work hard for you. We love our town we work for and we hope it shows in our friendliness and willingness to go above and beyond for you . We always try our very best and we thank you for being patient as we guide new carriers into their future in the postal service. Thank you for being a part of our team as we all work together to make the town of Gap and Kinzer and amazing place to live and work. We love you all and will continue to thrive to do our best for you.”
“I believe the post office these two negative comments are talking about is in East Earl, less than a mile away because I go out of my way to come here at 1058 Main Street just to avoid the negativity at the other branch. The lady here is the most helpful person I have ever come across”
“We walk in today to renew my passport and my friend to get a new one. We luck out, Jason, postmaster was on duty. He is friendly, efficient, calm and put you at ease. If all the employees are like him, everyone will likely come back to the place. He should get an award from the Postal office, hope all the postmasters like him. He got us out from there in no time and still able to serve regular customers. Thank you..”
“Thank you so much for all you do! We appreciate you!! There are over 13k people in this city! Thats a lot of mail, packages and everything in between. Fellow customers : Be patient, be kind. That is another human standing there trying to help you. One who is probably just as stressed as you....trying to serve over 13k people a day. Everyday.”
“It's been almost 2 years since we moved. We had couple mail mixed ups with our neighbor at first. Very understandable since we have the same street number and the same first letter of the street name. Marian's always been very helpful when I dropped off our mail. This is a one man operation post office so we just need to be more patient and give more grace.”
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“I have to say, I’m surprised by all the negative reviews. I’ve shipped things out on several occasions, purchased stamps, gotten deliveries and never had an issue. Everyone has always been friendly when I’ve gone in. It can get cramped when there’s a several people because it’s small, but I’ve never had to wait long to get assistance.”