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“We experienced some problems with porting the message data from one of our old Samsung phones to a new one. We did not purchase the phones through T-Mobile, but our cell phone service is through them, so I stopped by the Irwin store to see if they had any insight. The staff there (Tyler, Bryce, & Nate) were all very polite, knowledgeable, and helpful. Bryce easily spent 20+ minutes trying different approaches before narrowing down the problem and getting the file transfer underway. The new phone is now completely updated with all the old messages; thanks for helping to solve a problem that had me stumped.
(Not to take away from the awesome work by the crew there, but I will note that the store only had two round tables with seats. I ended up being there for nearly an hour and there was often enough customers in to leave it standing room only. There's plenty of space in the store for a third table and maybe even a bench or two. I know the staff probably doesn't pick the furniture, but maybe Corporate reading this review does!)”
“My husband and I spent hours trying to get him his phone number transferred to a new phone James was absolutely superb he was very patient with this he helped us do everything thank you very much for having knowledgeable people and you need more people like James he was awesome so thank you James if you see this. Pinky”
9AM - 7PM
933 Magill Dr, Irwin
Mobile Phones
“The guys are really wanted to help me. But the one guy real who was trying to transfer my data told me to leave and come back in twenty minutes and found out that it wasn't even transferring data and had to sit there while another guy did it”
Mobile Phones
Mobile Phones
Mobile Phones
“Bryce was so very knowledgeable, professional, and extremely pleasant. The switch over from Verizon to ATT was very smooth and speedy. He was so extremely helpful and experienced.”