Venues & Event Spaces in King of Prussia, PA

“Okay hotel, good location, poor quality heating.

On arrival the staff were very friendly and gave me a lot of helpful advice. As an IHG Diamond member I was upgraded to a suite, which I really appreciated, and overall the suite was very decent. It had two big-screen TVs and a small kitchenette area, although there were no appliances other than a microwave and a coffee machine (no kettle). The bathroom had a shower but no bath.

I also stopped by the bar for a glass of wine, which was fine, and the staff there were very kind as well. The hotel has a small gym, business facilities, and a very good location right next to King of Prussia Mall (the fourth largest mall in America), which was a big plus for me.

Unfortunately, during the night I noticed the heating wasn’t working properly. Instead of switching on and off to keep the room at a steady temperature, it kept alternating between cold and hot air and it was quite noisy. I ended up turning it off, but then the room got pretty cold and I didn’t sleep that well. It was basically a choice between a cold room or a noisy room. Since it was the middle of the night, it didn’t feel like the right time to complain or ask to change rooms, so I just put up with it. I’ve noticed a lot of hotels in America seem to have similar heating systems.

Breakfast was open slightly late, which was fine, and the food was okay, although a couple of staff members were talking quite loudly to each other which felt a bit odd in the morning. Checkout was very smooth.

Overall, an okay stay with a great location, but the heating really let it down.”

“I always stay here when visiting Philadelphia. Only sad thing was the heater in the pool has been broken my last 2 visits. But attest they have a hot tub. If the heater was fixed it would be 5 stars”

“Gentleman that checked me in gave zero information. Had to ask about fitness center, Sheraton club, welcome gift, and when dinner and breakfast service was. It seems like I was a better person to check in customers than he was!
Bar staff were great.
All the food I tried was very good.”