Lancaster Marriott at Penn Square offers a blend of historical charm and modern comfort. Guests have enjoyed their stays, often highlighting the spacious rooms and comfortable beds. The hotel is praised for its great location in downtown Lancaster, making it easy to explore nearby restaurants and attractions.
Service received mixed feedback. While some guests appreciated the friendliness of staff members, particularly in the members lounge, others felt that customer service could be improved, especially at the front desk. The check-in process was noted to be swift and efficient, contributing to positive experiences.
However, there are areas for improvement. Some guests reported issues with room cleanliness and maintenance, such as lumpy mattresses and limited amenities like bottled water and coffee supplies. The ongoing renovations at the front of the hotel and elevator malfunctions were also points of concern for several visitors.
Despite these complaints, many guests still recommend the hotel for its overall experience, particularly for special occasions. The combination of friendly service, spacious accommodations, and a prime location makes it a recommended choice for those visiting Lancaster.
Staff excellent, efficient and friendly. Especially Sheldon and Allie!!
August 2026
Great hotel in a very central location. we stayed there for dance nationals competition. Vast conference rooms for events. The rooms were great, clean and spacious. Staff were great, very helpful. overall a very good experience.
August 2026
Love this site and location! Service is great and the location!!
