Verizon's authorized retailer in Lancaster, PA, Victra, strives to provide the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the exceptional customer service at this location. Employees, such as Nathaniel, Sophia, and Greg, have been described as helpful, patient, and committed to finding the right solutions for their needs. Customers have appreciated the staff's willingness to go above and beyond, even staying past closing to assist them. The store has been highly recommended for its attentive service and ability to guide customers through device and plan selection, as well as seamless transition processes.
I was at the Verizon store getting a new phone and Ryan was so helpful. The store closed while he was doing the transfer and he didn't hesitate to stay to continue and finish everything. I really appreciated his help.
June 2026
Went in for a new screen protector after mine was cracked. Nick came up to me within the first 30 seconds and asked how he could help. He looked up my account and went out of his way to search to see if I had any discounts available before any purchase was made. Great customer service and extremely friendly.
May 2026
Tasha was super helpful, efficient and knowledgeable!
