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“Brought housebound friend to address phone problem... Mr Jose most kindly and efficiently fixed in less than 2 minutes with 1 minute of that explanation of the problem. Will become my store when I move back East. Appreciate this gentleman!”
“Don helped my mom and I upgrade tonight he was super helpful! Very professional and knowledgable. Will definitely return to this location to see him for any future upgrades!”
“Having Multiple customers there in the store and the sales Lady (Kristen) was able to multi-task and remained positive. All the customers left happy with a smile.. Thank you for your help, definitely coming back.”
“Thank you, Asha for going above and beyond! I was overwhelmed and anxious to set up my new iPhone. Her professionalism, knowledge, and patience made for a pleasant experience.”
“Stop in the store today had some questions about my AT&T phone plan and phones. Talked with Louis Miller he answered all my questions and was very helpful and professional. Top quality customer service.”
“Stopped here for a whole home wifi system. The guys were very helpful and got us set up quickly. The service was super simple to setup and activate. Recommend them. Tried to get xfinity to set us up before we went here and they were a disaster.”
“Gabe was so nice and got me in and out with a new phone in record timing. He talked to my 2 young sons as well as I like we had known him for years. Great experience!”
“Amazing customer service, stopped in because my iphone died and asked if I could hangout and charge it for a few. The two guys were super nice and helpful, funny too, highly recommend this store for anyone. Sep 20, 2025, 1900hrs”
“I had a very positive experience at this location. My agent was Justin and he was extremely helpful and professional. I highly recommend this store for all phone and other ATT services. Agents are knowledgeable and take the time to explain the products and available services without being pushy.”
“I had a great experience. The staff was friendly, responsive, and went above and beyond to make sure I was satisfied. Truly top-notch. I’ll definitely be a repeat customer and recommend them to anyone looking for reliability and great service!”
“Got a new phone that was unlocked but my old one was busted, so needed to go to the store to get it activated. We had some issues with the rep on the phone w/ metro, however the in store associate Celia (CeCe) was super helpful, stayed calm w/ me, went out of her way to find a quick solution for me because I needed to get to work. She was very professional, kind, and truly helped me. Thank you CC!”
“Great experience. The lady is super nice and really helpful, explaining everything that is going and what deals they have and are coming up. Helping out with a affordable phone and a affordable plan. Will definitely recommend coming here if you are looking for a easy way to get a phone and really nice people to help you.”
“My sales person was very pleasant you work eith, was efficient in getting a new phone set up and was knowledgeable of how to address any issues that came up. I would definitely go to him again”
“Me and my husband brought over 2 lines to Metro from Xfinity and I was paying a lot of money before. I believe the guy's name was Donnie that helped me get a much better price. He was very informative and helpful. I'm paying under $100 for 2 lines and 2 watches as I was paying over $150 before. That money adds up annually especially in this economy. I don't usually leave reviews but I just realized I can buy more gifts for my grandkids because I have money left over! I don't think any other company can beat this price/features”
“Went here after being mistreated at another store. All it took was a call and they reset my pin. They gave me everything I needed and were extremely helpful Even fixed an issue with my phone. Will be coming here from now on (even though there's no parking) ?”
“Jada is an absolute gem and very customer service oriented. This was the best experience that I've had with this particular location. I was looking to buy a new phone due to my phone being infected and she directed me to a place to have my phone cleaned, saving me a lot of money today. I will definitely return for an upgrade.”
“Because at the Metro PCS, I went to on Lincoln Highway in lancaster PA. The sales associate, Muhammad, went out of his way to help me get what I needed. He did everything he could to help me. He went above and beyond trying to do what needed to be done to get me a phone and I think that he should be promoted or get employee of the month or some kind of bonus because you can tell he's like that with all his customers, not just me. He's a very valuable asset to your company, and I feel he should get some recognition for his outstanding hardworking production. He's also very hardworking, competent, committed, and dedicated to his job by using the resources he's learned to make sure the customers are extremely satisfied. He is a very productive and efficient employee. P”
“I ordered a new phone online and needed to return to T-Mobile a phone for trade in. I learned I could take it to a T-Mobile location versus mailing the trade in phone. Upon arriving I met Jon Thelen, the store manager. He knew exactly the process and made the phone trade in return really easy. He also asked if there was anything else he could help with, and did answer some questions regarding their home WIFI service. I am heading back to try that service and will look for Jon again. A+++ customer service !”
“Brandi helped me last week to get a new phone and sim card for my husbands phone. She was helpful and did a good job with all our needs. Very good service, even when other customers came in to pay their bills while she was helping me. She handled the multiple tasks easily and professionally”
“Great customer service the whole team was amazing I was being helped by Rob but the whole staff was great even with a busy store they got everything done in a timely manner !”
“I was here on March 27th in the afternoon. The female working the shift was extremely helpful and an expert at her job. She figured out my slightly complicated situation pretty quickly, and I was in and out of there pretty quickly.”
10AM - 8PM
1386 Columbia Ave Ste 19, Lancaster
Mobile Phones
“Vishwa is a good guy he helped me understand well about the billing plans and gave me the best plan there is and help me get a phone while ago, he is an asset to company”
“Needed new screen protector for husband phone.
They were quick to find replacement and use their machine to do the swap.
$42.50 and said register it on website for future free replacement.
Finding the store in this huge mall was the only “hard part”.”
“Josh Houseknecht gave us great customer service us at this store.
He helped us with new service, canceling a previous online order that got stuck, and gave us a great deal. He even gave us his personal number for any further issues.
Highly recommended!”
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“I had an excellent experience at CPR Cell Phone Repair in Allentown! Kayla was the one who helped us, and she was incredibly friendly, knowledgeable, and professional from start to finish. She made the whole process easy, answered all of our questions, and provided outstanding customer service. The repair was completed quickly, the quality of the work was excellent, and the prices were very reasonable. If you're looking for honest, reliable service, I highly recommend CPR Cell Phone Repair in Allentown. Thanks again, Kayla, for the great experience!”