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“Brought housebound friend to address phone problem... Mr Jose most kindly and efficiently fixed in less than 2 minutes with 1 minute of that explanation of the problem. Will become my store when I move back East. Appreciate this gentleman!”
“Don helped my mom and I upgrade tonight he was super helpful! Very professional and knowledgable. Will definitely return to this location to see him for any future upgrades!”
“Having Multiple customers there in the store and the sales Lady (Kristen) was able to multi-task and remained positive. All the customers left happy with a smile.. Thank you for your help, definitely coming back.”
“Thank you, Asha for going above and beyond! I was overwhelmed and anxious to set up my new iPhone. Her professionalism, knowledge, and patience made for a pleasant experience.”
“Stop in the store today had some questions about my AT&T phone plan and phones. Talked with Louis Miller he answered all my questions and was very helpful and professional. Top quality customer service.”
“Stopped here for a whole home wifi system. The guys were very helpful and got us set up quickly. The service was super simple to setup and activate. Recommend them. Tried to get xfinity to set us up before we went here and they were a disaster.”
“Gabe was so nice and got me in and out with a new phone in record timing. He talked to my 2 young sons as well as I like we had known him for years. Great experience!”
“Amazing customer service, stopped in because my iphone died and asked if I could hangout and charge it for a few. The two guys were super nice and helpful, funny too, highly recommend this store for anyone. Sep 20, 2025, 1900hrs”
“I had a very positive experience at this location. My agent was Justin and he was extremely helpful and professional. I highly recommend this store for all phone and other ATT services. Agents are knowledgeable and take the time to explain the products and available services without being pushy.”
“I had a great experience. The staff was friendly, responsive, and went above and beyond to make sure I was satisfied. Truly top-notch. I’ll definitely be a repeat customer and recommend them to anyone looking for reliability and great service!”
“Got a new phone that was unlocked but my old one was busted, so needed to go to the store to get it activated. We had some issues with the rep on the phone w/ metro, however the in store associate Celia (CeCe) was super helpful, stayed calm w/ me, went out of her way to find a quick solution for me because I needed to get to work. She was very professional, kind, and truly helped me. Thank you CC!”
“Great experience. The lady is super nice and really helpful, explaining everything that is going and what deals they have and are coming up. Helping out with a affordable phone and a affordable plan. Will definitely recommend coming here if you are looking for a easy way to get a phone and really nice people to help you.”
“My sales person was very pleasant you work eith, was efficient in getting a new phone set up and was knowledgeable of how to address any issues that came up. I would definitely go to him again”
“Me and my husband brought over 2 lines to Metro from Xfinity and I was paying a lot of money before. I believe the guy's name was Donnie that helped me get a much better price. He was very informative and helpful. I'm paying under $100 for 2 lines and 2 watches as I was paying over $150 before. That money adds up annually especially in this economy. I don't usually leave reviews but I just realized I can buy more gifts for my grandkids because I have money left over! I don't think any other company can beat this price/features”
“Went here after being mistreated at another store. All it took was a call and they reset my pin. They gave me everything I needed and were extremely helpful Even fixed an issue with my phone. Will be coming here from now on (even though there's no parking) ?”
“This review is a shout out to the most colorful and artistic young man that I met at Target today. His name is Dylan. I was all the way in the back of the store when I came across some items that were too big for me to carry. I asked Dylan if there were any carts in the back of the store and he said no, but he would run out front and get me one. Let me tell you, after a full morning of already running a ton of errands, I was tired, and him offering to get me a cart really was the biggest deal ever. I am so grateful to you Dylan. God bless and thank you for your kind heart.”
“I have to take a moment to publicly recognize the employee Derek that helped my husband and I with several things over the course of a couple of hours last week. He was extremely friendly, knowledgeable, helpful, and accommodating. Everything you would want in a sales employee.”
“Sam is the best after receiving my replacement phone Monday morning I've went through hell to get it reactivated had the worst customer service after spending 4 hours in store for two days because they wanted to charge me a 28 dollar fee to reactivate my phone when it's free when you have a replacement phone from the insurance. Honestly Sam was such a blessing after 10 minutes in the store and gifted me for the the inconvenience of his co worker that was as caused. Sam showed true Customer Service he is the best. Thanks Sam your the ??....”
“I just switch from straight talk to boost mobile and all to two people my wife Jennifer which she's been there for awhile and Micheal Everytime I go there his very professional and kind and he did everything for me to be able to switch his a great person hand down”
“Because at the Metro PCS, I went to on Lincoln Highway in lancaster PA. The sales associate, Muhammad, went out of his way to help me get what I needed. He did everything he could to help me. He went above and beyond trying to do what needed to be done to get me a phone and I think that he should be promoted or get employee of the month or some kind of bonus because you can tell he's like that with all his customers, not just me. He's a very valuable asset to your company, and I feel he should get some recognition for his outstanding hardworking production. He's also very hardworking, competent, committed, and dedicated to his job by using the resources he's learned to make sure the customers are extremely satisfied. He is a very productive and efficient employee. P”
“Brandi helped me last week to get a new phone and sim card for my husbands phone. She was helpful and did a good job with all our needs. Very good service, even when other customers came in to pay their bills while she was helping me. She handled the multiple tasks easily and professionally”
“Great customer service the whole team was amazing I was being helped by Rob but the whole staff was great even with a busy store they got everything done in a timely manner !”
“I wanted to get the free I phone 11 when switching to metro plus add a line. Boost said they could do it for $260 then said its gonna be more so I went to metro. This young lady made it so simple. I got a NEW iPhone 11 for 100 buckd. In there 10 min. She made my day”
10AM - 8PM
1386 Columbia Ave Ste 19, Lancaster
Mobile Phones
“Izzy is incredible!! She’s so kind and bubbly. I’ve never met such an exciting kind person like her it felt like I knew her for years as a best friend! She’s comfortable and amazing to talk to! ???”
“Josh Houseknecht gave us great customer service us at this store.
He helped us with new service, canceling a previous online order that got stuck, and gave us a great deal. He even gave us his personal number for any further issues.
Highly recommended!”
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“Chriatian and Keyla there were awesome great customer service they fix my phone screen. Great job and Keyla personality is fabulose definetly we need more people like them. Great team Im cery happy with the service.”