“All of the associates were extremely friendly and helpful, offering me help with Jean sizes and informing me on the fit. Such a warm atmosphere, I will definitely be back again :)”
“I was looking to buy some sneakers brother for my brother birthday. When entering the store we received a warm welcome. Marcus walked over and ask if there was something he can help us find? He was very courteous and made sure he went out his way to help.. I came back the following day because the shoes were one size small. Marcus was working and the first thing he asked , how was the birthday party? The facts that he even remembered I was impressed! He even talked to my 6 year old Son about Madagascar lol. Marcus definitely made a connection with his customer and I really appreciate him helping us 😊”
“I wanted to leave this review because I think great customer service deserves to be recognized.
I recently came in for an iron fitting and got fitted for a set of Cobra Kings that felt amazing, so I ended up purchasing them. Definitely a good call by the fitter having me try the Cobras because they felt way better to me than the other clubs I had tried. A few days later I received a customer survey and decided to give some honest feedback that I thought a couple things could have possibly gone a little better. I wasn’t looking for anything in return and honestly didn’t think much of it after I sent it in.
The next day the store manager, Drew, called me personally to talk about my feedback. I made it very clear to him that I wasn’t looking for anything and didn’t want anyone getting in trouble. Drew explained that they take customer feedback seriously and use it as an opportunity to learn and get better.
What really impressed me was how much Drew genuinely cared about making sure I was happy. I told him several times that he didn’t have to do anything for me, but he insisted on making sure I was completely satisfied.
I stopped back in today and Drew absolutely went above and beyond for me. I’m not going to get into exactly what he did because that’s really not the point of this review. The point is that they could have easily read my survey and moved on. Instead, Drew personally reached out to me, listened to what I had to say and made sure I left feeling great about doing business there.
Sometimes what makes an experience great isn’t everything going perfectly the first time. It’s how a business responds when something could have gone a little better. Drew absolutely nailed that.
That’s how you keep a customer.
I will absolutely be coming back here for anything golf related I need in the future. Huge thank you to Drew for taking the time to reach out to me and for genuinely caring about my experience. You don’t see customer service like that nearly enough anymore.
Easy 5 stars from me.”
“one of my all time favorite sports memorabilia stores! have been a customer of theirs for many years and have attended a few signings for guys like the LCB line of Leach, Clarke and Barber..to the Legion of Doom line of Leclair and Renberg..will always support this company! thanks so much!!”