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January 2024 by Deborah Pride
Finally got to see Michael Kinney in person!I haven’t picked up my vehicle yet but,,,,Michael is a wealth of knowledge! He is professional, courteous, driven to make a client happy!Michael has 2 qualities not often found today, “Youth & Maturity!”Without any hesitation, I offer my highest recommendation to meet Michael Kinney in person. He will not disappoint you!I give you my word!Fast forward 1/25/24Picked up the VWI was late but Michael Kinney was patient.He detailed everything on the suv & I mean everything ?I am grateful for this part of the journey!Highly recommend Michael⭐️⭐️⭐️⭐️⭐️⭐️✅
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January 2024 by Eric S
One of the best service experiences as the team at Bergeys were friendly, efficient and I received great communication on status of repair. Call out to Service Advisor Rebekah who was very professional and provided excellent follow up and communication throughout the entire process. Will definitely use Bergey's in the future for any service needs.
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January 2024 by Dorothy Kelly
I was very happy with the service I received at Bergey’s VW today. They immediately diagnosed the problem I was having with my car, explained what was needed and kept me informed throughout the process.The waiting is very comfortable and the staff is very knowledgeable and super friendly and helpful.I have been bringing my car there since I purchased it in 2018 and will continue to do so for as long as I own it. I trust them.I recommend them.
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January 2024 by kenny dill
One of the easiest vehicle purchases I have ever had! Mike found me a vehicle with the options I was looking for quickly. (Manual transmissions are getting rare) Financing and paperwork all went smoothly and quickly. Everything about my whole experience with Bergey's Volkswagen of Wilkes-Barre excellent.
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January 2024 by Jennifer Evans
Staff is very friendly and nice, knowledgeable, easy to get in touch with. I'd give more stars but unhappy that my new vehicle has to be fixed so soon. But this survey is based on customer service not quality control. The employees didnt build the car.
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January 2024 by Torque Train
Awesome service. Staff was friendly and helpful and booked me an appointment the same day when I needed it the most. Also offered the best price for my VW service. Superb!!!
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November 2023 by Frances Johnson
Every person I came in contact with was professional and courteous. Both the service writer and the mechanic were thorough in explaining my cars issues, and were responsive when answering my questions. The whole facility was clean and organized. I was impressed that they welcomed me in to the garage to discuss and explore my car's concerns. I appreciated the ability to make coffee while I was waiting, and the computer station and free WiFi was a plus so that I could do my work.
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November 2023 by Katherine Pichardo
I am very pleased with the service I received. I highly recommend Bergey's. Rebecca was super helpful, and nice. She sent me home in a loaner for the weekendwhile my vehicle was being worked on. The guy's there fixed all the issues on my vehicle. Services were done in a timely manner. I was also unaware of all the services they offer, I will definitely be back for all my services with them regardless of the drive. I'm very happy and thankful I came to this place.
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October 2023 by Rachel Fox
Mia and Angelo were absolutely phenomenal. I couldn’t have asked for better service. Mia was there every step of the way through my purchase, from providing various options, quick responses, patience, and overall just put me at ease to the buying process. Angelo took care of the financial portion, tying up ends with ease and ensuring I understood all components of my purchases. 10/10 will return for my future vehicles. Thank you so much! Highly recommend without reservation.
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October 2023 by David Dougherty
Dan and Justin are top notch in sales, easiest car purchase I have ever experienced. Melissa in finance was great. Never felt any pressure to buy, and communication throughout the sale was exceptional. I highly recommend this dealership.
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September 2023 by Josh Cohen
I had left a detailed review why this business should be closed down and it is gone. They are predatory, the mis-finance vehicles, and they fail to repair vehicles. They will be more than happy to sell you a vehicle with an open recall and then leave you without your 1 month old vehicle for over 40 days and not provide you a loaner car either. They also will be happy to deny any issue, even when it's obviously demonstrated. I absolutely filed a complaint about them with the Pennsylvania State Attorney General, and am also currently working on retaining a personal lawyer to pursue them for damages.
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August 2023 by Sarah Jimenez
Had the oil and filter changed. Overall a good experience in and out in about an hour. My only issue is they seemed to forget to put a piece back on the vehicle. Looks like some sort of cover. It was hanging out of the hood. I didn’t notice it until my husband pointed it out. It wasn’t until later in the evening so I haven’t had the chance to go back to see what it belongs to. It does make me wonder what else they may be “forgetting” to put back.
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August 2023 by Courtney Mazzei
Highly recommend Bergey’s & Dan Golubiewski! I had an amazing experience and felt so welcomed and respected throughout the entire process.
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August 2023 by customprc
Best experience I have ever had buying a new vehicle. No nonsense just supervisor care and service. I got a great price on a 2023 Atlas and they were more than fair with my trade in.I can highly recommend Dan Golubiewski a great guy and Melissa W. is a genuine Angel. God Bless Bergey's
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August 2023 by Penny DeRenzo
Loved my experience with Bergey's; Melissa, Justin & Mya you were all exactly what I needed! These folks listened (and heard) what I wanted and found the exact car, the final price was exactly as initially stated with no "extra surprises", communication between rep, me, finance manager was spot-on, I felt no pressure, was given all the time I needed, and the process was smooth and seamless. A dealership you can trust and I highly recommend them - I had to drive 2.5 hours to work with this dealer and I would do it again in a heartbeat!
