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“The manager Joshua at this location literally saved the day! My phone was broken and unable to be turned on so I had no way to access my accounts or verify who I was to make an insurance claim. He helped me file a claim for a replacement phone and got confirmation before I left the store that a new phone would be delivered the next day. Awesome guy and highly recommend this location.”
“Jordan has a calm demeanor which made the whole phone upgrade process go well. He was extremely helpful and thorough. Thanks for making this upgrade feel quick and easy.”
“My old service was cut suddenly during my workday; they had me back online in a few hours. Excellence service. If you value your time, these are the people to work with.”
“This is the BEST customer service I have received in years.
Mr Lee the manager was so kind , knowledgeable, and friendly.
I would recommend this store under his command every day of the week.
I suggest a pay raise so you never lose this RARE person.
He's a HUGE benefit to T mobile.”
“Customer service was great even with dealing with adverse customers in front of me I was still treated excellently and they did not let inconvenient people ruin their day”
“Thank you, thank you, thank you. My mom and my sister had been dealing with a nightmare with my dad's account for two years. We were ready to switch carriers. My dad passed away, and customer service refused to close his business account even though we had provided everything they asked for. We went to the mall location, one in Mechanicsburg, the store on Paxton, and the one in Colonial Park, and nobody could help us.
Two months ago we spoke to a guy named Charlie or Charles (something like that), and he told us he couldn't help and that we'd have to go to the corporate store. Last week we called customer care again, and they said we needed to go in and get verified in person at a store. Since we live close to this location, we figured we'd give it a shot.
Manny and Zach went above and beyond. We spent two hours there. Zach got on the phone and was talking to an overseas rep we could barely understand, and Manny stepped in and took over the call. Not only did they finally get our business account cancelled, but my mom was able to keep her phone number and open her own account.
I'm so grateful we came to this store and got to work with these two gentlemen. They're amazing. Shame on that manager for never lifting a finger to help us. From now on, this is the only location I'll do business with.”
“Tyler helped us with great new plans for mobile and home internet. We got great deals on the plans, free watches with sims at low cost, paid off my Verizon phone and got cash back cards. We had incredible service with so much information. I recommend this store for you mobile and internet needs.”
“Stalin & Lucas were a TREMENDOUS help!! They helped my husband & I upgrade our phones! They were knowledgeable & found us the best deal! They were very professional and friendly! My husband & I were getting to know them some while they were getting our phones squared away! Thanks so much guys! You were great!!”
“Jennifer was absolutely amazing from start to finish! She helped us get our business account set up with three phone lines, Wi-Fi, and a tablet, and even stayed past the end of her shift to make sure everything was completed and working perfectly.
She gave us all the tools and information we needed to set our business up for success, and she made what could have been a stressful process so easy. On top of that, she was down-to-earth, funny, kind, and genuinely cared about helping us.
I truly can’t say enough good things about Jennifer. She’s the kind of person who goes above and beyond for her customers, and because of her, we’ll absolutely be recommending both her and this store to anyone looking for business or mobile service. Thank you, Jennifer!”
“Switched my cell services to xfinity and it was an easy and smooth process. Shoutout to Michael Bryan, sales consultant at this location, who made the transition easy to understand by being transparent and explaining in detail the answers to every question I had. We need more Michaels in the world.”
“I had to bring in my mobile internet device since I had an issue with it. The staff were very helpful and the store manager helped a lot and provided me with a new device which was appreciated!”
“I recently chose to get rid of my T-Mobile Wi-Fi. I’m not sure if it’s just awful or if it's my location. But the bottom line was, I could no longer deal with it. I decided to go to Xfinity. My neighbors recommended them, so I thought if it worked for them, it would work for me.
Fortunately, a young lady named Ari met me at the door. She was friendly and easy to talk to. I explained my problem with T-Mobile and told her that Xfinity was recommended to me in my neighborhood. I told her exactly what I wanted. She did not try to push me into anything else. I positively can’t stand it when people try to upsell to me. and I believe Ari picked up on that! I knew that I clearly explained to her what I wanted and she totally got it.
She was great! She explained what I was getting and gave me the equipment that I needed. I asked her to set up an appointment to have the equipment installed for the following afternoon.
Bob arrived at my door right on time. He did a great job. He immediately fell in love with my two friendly pitbulls, and when somebody likes my dogs that makes me very happy. I could tell he was experienced and he did an excellent job of setting everything up and explaining it to me. He took a quick picture of my dogs when he was leaving.
I do not have anything negative to say about Xfinity or the people that I dealt with. If I were to rate Ari and Bob, I would give them each a 10 out of 10.”
“I have no problem with the pricing. I had some issues which turned out to be problems I caused by using poor quality splitters for added TVs. They replaced the equipment and everything is fine. NO cost for service visit.”
“Sign in immediately and you are then in the queue.if not with a customer, the techs come up to you and log you in on their ipad. Very good cust serv, attentive and helpful”
“Went in for a new phone and questions regarding an upgrade, upgrade was done at a 3rd party Verizon location. We met with Alicia who helped with all our questions, and corrected the errors done at the other location. She went above and beyond assisting us and provided excellent customer service.
This has not been our first interaction with Alicia, as she previously helped us in the past. And we were extremely happy with our interactions with her then.
Alicia is very knowledgeable and a great asset to the Verizon company.”
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“Zyaire, at the Verizon store location in Lemoyne, PA, has been a great help to my family, in our recent trade-in of 4 phones. He also helped with transferring information with much patience, tech-savvy, and support. A 3rd trip back for more help, and he greeted me with a smile and was eager to help. I always go to the Lemoyne Verizon store, as there is little to no wait time to be helped, and always great service. Thanks, Zyaire!”