The United States Postal Service is a nationwide organization delivering to every address. This local Post Office offers walk-in passport services, which reviewers describe as a good experience with staff noted as fast, precise, polite, willing to help, nice, sweet, patient, and incredibly helpful. However, significant frustrations are reported. The business hours are not reliably followed, with the location often closing early. A recurring problem is the presence of homeless people sleeping inside the lobby and breezeway, especially after hours. Furthermore, the drop box is frequently full, jammed, and not emptied often enough.
I always get excellent service here. They have saved me so much money, helping me package items and mail them in a way that saves money, but reaches the recipient in a timely manner. Thanks New Falls PO!
August 2026
Everyone at this location in particular is kind, attentive, and efficient. I am right in and right out and really appreciate everyone’s hard work, especially the clerks at the front who are super fast and work very hard. I believe they should be recognized for their skills and talent as great workers!
April 2026
Went there for passport renewal. We had an appointment and there was no wait. Staff were friendly and the process was quick and smooth.
