Preston Auto Group began as a single dealership in New Castle in 1989, founded by Robert L. Preston with a focus on putting the customer first. Over the years, it has grown into a family of 10 dealerships offering 16 different brands, serving Western Pennsylvania and Eastern Ohio. The company is known for its stress-free car buying experience, where customers do not have to haggle for prices, and financing is straightforward. Its service departments are praised for trustworthy and reliable repairs and maintenance. Customers frequently highlight the professionalism and friendliness of the staff, with many mentioning staff members who go above and beyond to help. The team is praised for being attentive, informative, and making customers feel like family. For example, staff members assist with the entire process, from choosing the right vehicle to handling DMV paperwork, ensuring a smooth experience even for out-of-town buyers. However, some reviews mention minor concerns, such as delivering cars with smoke inside, which could be problematic for those with allergies or sensitivities. Overall, Preston Auto Group is recognized as a trusted, customer-focused dealership committed to providing quality service and a positive car-buying experience.
They are the best! I was lucky enough to deal with Alexis and Brandigan. So Professional and great! This girls helped me after the sale too just like promised! I came in as a Customer and left feeling like family !! Thank You again!!!
January 2024
Great experience working with the staff at Preston Toyota. Bobby and the rest of the staff went above and beyond to help my wife and I purchase a new vehicle. Highly recommend to anyone who asks!
August 2023
Waited for my carShort, pleasant wait . Friendly staff. Didn't mind my small dog waiting with me.
