“Lisa, in loan Dept. could not have been any more helpful and “on my team”, getting me my approved loan. Her efficiency and guidance made the process painless and she worked very efficiently to get the funds in a timely fashion. Your Credit Union needs to recognize this outstanding employee. Elaine Elko, Forty Fort”
8:30AM - 12:30PM
119 Mulberry St, Scranton
Credit Unions
“The staff there “had me at hello” and have kept me satisfied with plenty of happy smiles, warm welcomes and by delivering outstanding service.”
“I have been a member of PenFed Credit Union since 2005. I have paid off two vehicle loans and just started my third. Every time I speak with a PenFed representative I get through very fast and everyone is polite, professional, and extremely knowledgeable and guide me through the process well! I would not hesitate to recommend their services to others!”
“The staff that work here treat you like family. Several times over the 30 years I have been a member, the staff has stepped up and helped me with anything that came their way.
Tracy especially has gone above and beyond. She has gone so far as to even help me during the weekend. I could not recommend this institution enough.”
“I'm not quite sure of the name of the woman who helped my 16 year old daughter open her first checking account recently but she was so incredibly nice, friendly, and helpful. She made sure she had everything set up before we left, including the app on her phone so she could check her bank account. I would highly recommend this credit union to anyone. In fact I actually transferred my funds to this credit union recently after setting up her account so I could have an account with a local bank. Nothing like being able to deal with a real person when you need to. Thank you.”
“Have been using this branch for about 21 years and have never had any issues on the personal side and will be looking into opening a business account in the future.”
“Been a member since my teens. The only issue I have now is when I started my job, my first check was in a paper form and I was told the check needs to clear first. My employer was the state so I would hope the check was good. I ended up going to Walmart and cashing the check that night. If Walmart trust my check, then you would think the bank I had been a member for 25 years would trust it as well.”
“Finally a good bank that took over the spot. The location is very safe and even locked down where you have to be accepted for entry. The staff is extremely helpful and courteous but they are like that in all the locations. The rates are the best too when it comes to loans and they are very quick at telling you if you qualify or not and what you need to qualify.”