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“Brendon and Lance were awesome and very helpful. I have never experienced customer service and just pure kindness from a company in such a long while! Thank you! I would recommend this location to anyone!”
“Recently I went to the store and I was very pleased. Joshua helped me get a new phone and apple watch. He was very nice and very helpful. I will be going back to him when I need to visit t-mobile again.”
“Roland and Jorge have provided exceptionally great service, not only to me but I witnessed this same level of service to other customers before me while I was waiting. They resolved my issues quickly and seamlessly, with professionalism and courtesy. Roland was actually off for the day but said he couldn't walk out while a customer still needed to be helped. Great service! Thank you.”
“Michael provided outstanding customer service at T-Mobile. He was patient, friendly, and genuinely kind. He didn’t rush me and made sure I understood all my options. It’s rare to meet someone who truly cares about helping customers the way he does. Thank you for such a smooth and pleasant experience!”
“What started out as a pleasant experience turned out to be a nightmare. We had to go to the Experience store in KOP to have the mess cleaned up that began at the Malvern location.
We went in to begin a new service with T Mobile and ended up with charges and security deposits that never needed to be charged. We also weren’t told majority of the information that the employee should have informed us on before making the switch. Instead, he was just worried about getting the new account for his benefit and not the customer.
We should have known when we walked in to this location and the employee said, “I have to be honest with you, we don’t usually get anyone in this store.”
Luckily we had a MUCH better experience at the King of Prussia experience store and they were able to get everything situated.
Alex and Wil (KOP) went above and beyond to make sure our time with them was nothing like what we had experienced in Malvern and were beyond helpful and knowledgeable with the product that they promote.”
“Kyle and Brandon…absolute all stars! Extensive knowledge, fantastic personalities, and quick resolutions. Won’t go to any other T-Mobile store. Thanks Kyle. Thanks Brandon. ⭐️⭐️⭐️⭐️⭐️”
“I had a problem with a change in phone carrier transferring my number from Xfinity and Mo sat with me and worked diligently to make it happen. Friendly, personable and beyond helpful. He is more than aces and is tempting me to come back to Xfinity.”
“#1 T-Mobile store in PA! Jib the manager gave us a full breakdown and did all the math in front of us and was super transparent about all charges! Highly reccomend this store!”
“Great service. Where I live Verizon is trash! So I transferred my phone number and plan to t mobile. Seamless transfer maybe 20-30min in store and so far no issues!”
“Came in to do an upgrade and it was super quick and so easy. Very friendly and Willing to help set the new phone up. Will come to this location now on. Thank you for all your help”
“Colin MacKenzie from the K of P store helped me immensely on Saturday, 4/18. He spent 45 minutes online helping correct an unauthorized purchase of a Motorola cellphone and service from February. A marketer added the purchase without ever speaking with me.
Colin discovered the serial number for the phone was also sent to two other Xfinity customers previously. He also verified that the phone was never checked into the warehouse when received back on March 9, 2026.Colin deserves an incredible amount of credit for his service to me and Xfinity as a company.
Paul Scarafone”
“I would like to thank seth and nyy for all there help and excellent service without them I would still be lost with service I appreciate everything they did for me they need a raise”
“Just went in today to add a new line ended up leaving with a new iphone and goodies. Verizon had a lot to offer me today but even better was the workers. Shoutout to James, Dionne, and Kurt they all helped out so much. They took their time with me, answered all my questions and worked as a team to figure out all my issues. I’ve never been one to call tech savvy but I left today with so much more knowledge about my phone and plans that Verizon offers.”
“Steve was very professional as well as all the other staff that was in the store they answered all of my questions they took the old phone and paired it with the new phone and all of my contacts and pictures and everything and made sure everything went right before I went home Great service”
“Great place to find a home office chair. Anthony and Elizabeth worked with me and got me a quote within a day. I really appreciated this because many other certified dealers for Herman Miller don't respond to single chair orders.”
“The store manager was fantastic in helping me upgrade my phone that I had for a long time and getting me a phone that’s perfect for me. Great communication in how the promo works and made sure I was well taken care of. #276”
“Had an amazing experience at this T-Mobile location . My 88-year-old dad lost his phone, and I went in hoping for some help—and he went above and beyond.
The team was incredibly friendly, attentive, and genuinely caring. They really took the time to understand my situation and made sure my dad’s issue was fully resolved. It meant so much to feel that level of support and concern.
Because of this experience, they’ve earned a loyal customer. I won’t be going anywhere else moving forward. Truly great customer service—way to go!”
“The store was busy but I still got excellent service. They were very helpful even after discovering my problem was using the charger incorrectly. I highly recommend this store.”
“Will was fantastic to work with. He helped solved a complicated situation with my phone. During his help there was an escalated issue with another customer. Will handled it professionally and took action to ensure the situation was resolved. Thanks for a 5 star experience, Will!”
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“The minute I walked in the door the employee made eye contact, and welcomed me to the store. Sean immediately offered to help! He got a great deal in a new phone. How fortuitous!”