Verizon Business Services has received mixed feedback from customers. While some described their experience as unhelpful due to miscommunication regarding service lines, others praised the professionalism and knowledge of staff members in-store. Customers highlighted the helpfulness and organization of the team, noting a friendly atmosphere and effective assistance with phone setups. Overall, the business is recognized for its great customer service, though experiences can vary significantly based on individual circumstances.
Since when does getting a phone take longer than buying a new car? Well if you go to the Springfield store that’s how long it will take. We were there five hours and I already had a Verizon account and keeping the same phone number. Frustrating and ridiculous.
February 2024
Steve was very professional as well as all the other staff that was in the store they answered all of my questions they took the old phone and paired it with the new phone and all of my contacts and pictures and everything and made sure everything went right before I went home Great service
September 2023
These individuals are top notched. Very very helpful. We'll organized and transparent. Always pleasant even with not so pleasant customers.
