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February 2024 by Samantha Pettigrew
Bijan Lewis was a great sales rep! I walked in not even knowing my ring size and walked out with a very clear idea with what I wanted. No pressure and she followed up with me later! We ended up going with a ring from elsewhere but she was a great part of my journey.
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February 2024 by Mercy O
DO NOT BUY FROM THEM!! Please save yourself - your time, your money, your sanity - and find your ring somewhere else.My fiancé and I went in to the studio, had a nice experience and purchased an engagement ring in November 2023. They are supposedly made to order but when the ring came in it was obvious they just stuck the stone I chose on top of a setting they already had. I had chosen a Halo setting with a morganite stone surrounded by smaller stones, but the ring that came in was floating way above the band and was not as secure. I decided to send it back and ask them to fix it - which they agreed to do and acknowledged that it was set very high.Well 3 weeks later it comes back looking EXACTLY the same. I refused to sign for the ring and asked them why they didn’t change anything. The lady in reception said she didn’t know but she would ask and have someone get back to me. No one reaches out but we get an email receipt for picking up the ring. Weird so I call to ask what happened and they say that FedEx picked up the ring because they decided to ship it back to the studio but someone from there will call once it arrives (24-48 hours). Once again no one contacts me in 48 hours so I call. The woman on the phone starts saying, “Yes your ring is at the studio they are starting the process…” I interrupt her to say “what process? No one contacted me about what they plan to do.” She says, “sorry about that. Can I schedule them to call you at the next available time in a week?” Uh ABSOLUTELY NOT. So she says, “okay, I’ll make sure they contact you in 24-48 hours.” And of course this is Thursday so 48 business hours is Monday. Here I am on Monday and still haven’t heard from anyone.Getting engaged should be an exciting thing and I have everyone asking to see my ring and instead getting to celebrate I have to go into a whole story as to why I’m out thousands of dollars and have no ring.I took pictures of the ring that came in next to the ring I tried on in store. If you look in the first picture, you can see the cream color of the table through the middle of the ring because the stone is set so high there’s a gap between the stone and the setting.
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January 2024 by Drew Fejko
My girlfriend and I had a great experience with our jewelry consultant Taylor. She was able to give us a non-pressured, educational and supportive visit where we learned all about engagement ring styles, stones, and settings. We both had no idea what to expect from this visit, but we left confident and happy with everything that was done for us! Please visit here if looking for a wide variety, natural and lab-grown stones, and education on everything Brilliant Earth has to offer!
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January 2024 by Angel Pina
Had a wonderful experience at Brilliant Earth Philly and our specialist (Bijan Lewis) was extremely helpful and knowledgeable. She was patient and answered all of our questions. Her attention to detail was spot on and we felt supported throughout the entire process.
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January 2024 by Lex Novo
I traveled over an hour away and was so glad I did! The environment was great and they had such a beautiful selection. I love the company's values as well.I bought a stunning wedding band for a price I was comfortable with, so I'd say they're at a really good price point.Bijan took such good care of me and provided the best customer service I could ask for!
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December 2023 by Ben Siegel
Highly recommend Brilliant Earth Philadelphia - our consultant, Bijan, was incredibly helpful, patient, insightful, and made sure we found exactly what we were looking for. She was incredibly thorough in her process. We never felt pressured to buy anything or increase our budget. Incredible experience all around.
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December 2023 by Jennifer Schwartz
We had a great experience recently at the Philadelphia showroom. It was really helpful to compare settings and stones in person and not just on the website, and to also get a better idea of which rings would work best with a standard vs curved wedding band when the time comes. Monique was friendly, knowledgeable, patient -- just all-around wonderful to work with. She took the time to pull one more stone late into the appointment that she had a feeling would be perfect based on the feedback we'd given on other stones so far, and she was totally right! Brilliant Earth ended up being the first and only stop on our hunt for an engagement ring, and we are so happy with the final product. The initial quoted date for the ring to be ready at the showroom was a little later than we were hoping, but Monique put in a request for it to come a few days sooner and the ring ended up being ready even a few days sooner than that! Hopefully the rest of our relationship with Brilliant Earth over the life of the ring goes just as smoothly. :)
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November 2023 by L P
Had a wonderful experience shopping for an engagement ring here. Liliana went above and beyond to ensure that we had our questions answered and were able to select a ring that matched our values and wants. Thank you so much to her and her team for an incredible experience.
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November 2023 by James Koodathil
I recently went to brilliant earth to take the next step in my life and find an engagement ring. My jeweler was Bijan and she was amazing in the whole process. Extremely informative, listened to my wants aka my soon to be bride’s wants, and also created an individualized experience. Highly recommend Bijan to anyone who is looking for an engagement ring!
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October 2023 by Lauren Granese
Great experience working with the Brilliant Earth Showroom in Philadelphia for our wedding rings. Smooth process and excellent communication.
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September 2023 by Gabriella Scheck
I had an absolutely amazing experience working with Bijan in the Philadelphia showroom for my wedding band! Although they did not have every single band on the website (not expected) in the showroom, they did have a wide variety of different diamond (or solitaire) bands to try on. My only complaint being the size options they had to try on and the lighting.I ended up purchasing my ring online a few months after my initial appointment and Bijan was more than helpful in keeping up and reminding me of the timeline to place my order. She was super helpful with any questions I had about different sizes and fits.
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August 2023 by Gabriella Cruz
I had an absolutely amazing experience working with Bijan in the Philadelphia showroom for my wedding band! Although they did not have every single band on the website (not expected) in the showroom, they did have a wide variety of different diamond (or solitaire) bands to try on. My only complaint being the size options they had to try on and the lighting.I ended up purchasing my ring online a few months after my initial appointment and Bijan was more than helpful in keeping up and reminding me of the timeline to place my order. She was super helpful with any questions I had about different sizes and fits.
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August 2023 by Ariana
Called ahead of time to see if we could swing by even tho we didn't have an appointment. Guy on the phone said yes. Got there receptionist said no.Entrance is at Pearl properties on 16. Phone buzzer is unreliable.Called the phone # and pressed 2. Guy on the phone was low quality.Me: hi the door is not workingThem: do you have an appointmentMe: we don't we called and there's another couple here trying to get in. The door buzzer isn't working.Them: so you don't have an appointment?Me: No the door buzzer is not workingThem: but you don't have an appointmentMe: bro you're not listening to me the door is not working and there are other people who need to get inThem: oh the door isn't working?Me: bruh....Believe the reviews, the customer experience here is severely lacking. Find a better jewelry provider.
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August 2023 by Steve Miller
Update: They just delayed and delayed the delivery, so I ended up cancelling the order. It's been two weeks and I still haven't received my refund. Every time I call them no one can give me an answer on where my refund is or when I'm receiving it (basically the ring ordering process repeated, except with my money). So as of now I have genuinely been scammed. They have, however, called me repeatedly asking me to remove this review. Maybe if you redirected your efforts from trying to scrub negative reviews to actually delivering on product orders you'd have better success. Just a suggestion.Shovel over your money but don’t expect to see anything in return. Oh! You have a delivery date for your ring? It gets pushed the day of delivery. New delivery date? Another push. Over and over until you’ve forked over thousands of dollars with nothing to show for it. But don’t worry, you’ll waste countless hours on the phone with some of the most incompetent, disconnected customer service agents you’ll ever get to know. It’s been a month and I still haven’t seen my ring. Not like I have any plans with it or anything. Avoid them. Like the plague.
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June 2023 by Taylor Hoover
Honestly, my engagement ring is gorgeous and we were so excited that the ring was a lab diamond... but after wearing it for less than a month, I lost a stone in the hidden halo setting. After reading all of the absolute horror stories of the repairs process through BE's customer service, my fiancé and I decided to skip the headache and just take the ring to a local jeweler. Turns out that the ring is subject to extremely poor craftsmanship and we have to get the entire thing reset or else we risk losing more stones and possibly a full failure of the setting itself. So we spend $5k on a ring (that we've been assured by multiple different people is way overpriced for what we got) and immediately have to have it repaired and basically made into a new ring... Not to mention, we were assured by our BE sales associate in the Philly showroom that she had updated the size on our order even though she didn't and it arrived a half size too big. BE is a rip off and not worth the time and effort. Shop local, half of them use lab diamonds anyway if that's what is drawing you into BE.
