Citizens

Citizens Bank, Banks
Hours: Citizens is a bank with approximately 1,100 branches in 15 states and around 3,100 ATMs. Customers can connect online, through its award-winning mobile app, and via a customer contact center. It helps with questions about buying a house, paying for college, saving for retirement, and taking on debt in a smart way. Some customers report very positive experiences with helpful and amazing staff who resolve major account problems with kindness and hard work, making customers feel comfortable. However, other reviews mention issues with long lines and slow service at branches, where transactions can take a long time and tellers can be inefficient, leading to frustration. The experiences at Citizens can vary significantly between very helpful service and inconvenient waits.

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1. Philadelphia, Pennsylvania