Citizens is a banking business with a strong presence, offering services across approximately 1,100 branches in 15 states and around 3,100 ATMs. Customers can also stay connected through the award-winning mobile app and customer contact center. The staff at Citizens are known for being friendly, professional, and attentive, providing service with a smile. Many reviews highlight positive experiences with specific employees who are eager to assist and create a welcoming environment. The branches feature a unique setup, with desks that promote a personal and friendly atmosphere, making transactions feel more accessible and less formal. While some find the office space a bit cramped, the friendly staff and efficient service make visits comfortable. Customers appreciate the convenience of being able to sit down if needed and the ability to quickly handle tasks like getting cashier’s checks or updating personal information. Overall, Citizens aims to help customers bank better by providing approachable service, modern facilities, and accessible banking options, emphasizing a community-oriented atmosphere where everyone feels like a citizen.
Rekha was awesome today. I help a non profit charitable organization and she always provides service with a smile. Extremely well attentive and professional.I don't usually see a long line at this location and the HVAC system works well so I feel comfortable
July 2023
Sandy Brydges is the best. She is extremely professional and eager to assist me. Everyone at this office is so friendly.Before coming this office I was at Broad and Walnut office and I did not have the same experience.I will be coming to this office moving forward.Thank you Sandy and the team at 17th and Walnut
February 2022
Convenient for me yall up the street. make my life easy Good experience everytime
