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February 2024 by codie lilly
THIS LOCATION IS MISLEADING!!!!!!!!! THEY DO NOT DELIVER AND THE WEBSITE WILL FULLY TAKE YOUR ORDER KNOWING THEY DON'T. NOT TO MENTION THEY FULL ADVERTISE SAME DAY DELIVERY ON GOOGLE!!!!!!!!!!!!!
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December 2023 by Dee Cee
Another Edibles location in the heart of University City. Store is pick up only and is clean and bright inside.
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October 2023 by Jessica Diamond
Here is the real story! I called 50 times to let them know that my friend wouldn't be home and they didn't answer... all day. On top of that -- they tell me today that my order was "sent to another store" and they apologize that i didn't get that udpate and now have a new order #. WHAT A JOKE. Also -- they take ZERO accountability and want to charge $14.99 to cancel. They are really running a scam. DO NOT BUY!!
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July 2023 by Fall Fall
The goods are nice. Customer service can be better.
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February 2023 by Cashae Star
Love them. They have great associates. Felicia was the most helpful the last time I went.
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December 2022 by ulaunda boatin
They were very nice and was understandable about the issue. They walked me through itThank you so much
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September 2022 by AirBrush King
Don't go here poor quality bad fruit and bad flowers
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July 2022 by Yolanda Robinson
My delivery driver thought it was a great idea to just sit an arrangement on the steps outside in 90 plus degree weather blocking the door from opening. Never ringing the bell. Thankfully a neighbor witnessed this and retrieved while actually ringing the bell to inform the recipient. I have never experienced this before and I order from this location and others in the surrounding area. However when I called the store to inform them the young lady answering told me to call corporate because they don’t even know who the delivery drivers. Corporate in turn simply sends your comments back to the store, informing you of this via email. I am sadly disappointed in reference to the customer service received.
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July 2022 by samone williams
UPDATE 7/15Manage/Owner if you do not care about the quality or sustainability of your business then say that. But to provide a response that does not take any accountability nor address the language of your staff is insulting and a waste of time. You spent the entire response defending your team and lying about what transpired. And to lie about the interaction between the associates boyfriend and my father speaks volumes of the how things are ran, or lack there of. If you don’t care, then keep that same energy. Save the fake apologies, if obvious quality and customer service is not important here. Stand on that.ORIGINAL REVIEWGhetto and unprofessional. My father walked in looking to get chocolate covered strawberries. He politely asked if the associate could ensure the strawberries aren’t too small. With the price customers are paying for these arrangements, no one wants a box of completely small strawberries. The female associate answered “I’m not doing all of that.” That’s was mistake number one. Even if Edible Arrangements has a policy where you are not allowed to do that, you politely decline and mention “per policy, we are not allowed to do that etc..” or a simple “I can try my best..” even if you don’t intend to.Now here’s the kicker, no one is in uniform. And there is a man idle in the store who is not a customer. After words were exchanged regarding female associates unprofessionalism, my father asks for his money back. The idle man eat food in the store opens his mouth to say “Don’t talk to my girl like that.” Trifling.No one should be allowed to have their friends or significant others idle in the store, unmasked eating food. And this loiterer should ESPECIALLY not be intervening in a customer-to-employee conversation that all started due to the disrespectful language of the employee to begin with. This is how things escalate into un wanted situations. It’s disgusting, definitely unsanitary, and plain trifling. Will not be returning to this location, and will ensure others do not. Corporate has already been notified and hopefully things are resolved internally.
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July 2022 by Sandra Sotelo
Lied about their hours. Says closes at 6pm, 7/11 and the lady at the counter said it was closed when I tried opening locked doors at 433pm.
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April 2022 by Carmella Power
What fantastic customer service I received from Ms. Phylicia, at the 3862 Lancaster Avenue, Philadelphia Edible Arrangements store. Because the Lancaster Avenue location only offers 'pick-up' service, and because I was unable to reach the E.A. store that handles the zip code area where I needed a fruit arrangement delivered, Phylicia worked her magic and did everything she could to get me the order and delivery service that I needed. In this present climate of inordinate episodes of apathetic customer service, it is 'refreshing and heartwarming' to be both respected and appreciated. 'Thank You' Phylicia. YOU'RE THE GREATEST!
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April 2022 by Linda Scola
Unable to deliver birthday gift and I’m unable to reach via pho e to ask for refund!!! Not at all satisfied. Still on hold after 6 minutes!!
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February 2022 by Karen L.
I scheduled an arrangement 5 days in advance to be delivered on a birthday to a condo with a reception desk. It was not delivered. We called and they said it should have been delivered. They said they would redeliver the next day and that one did not show up. The photo we were shown was not the right building you could tell from the color on the walls. I had my credit card company dispute the charge and it wasn't contested. The whole experience was very stressful when I wanted to surprise a good friend for a special birthday. I will never use any edible arrangements again.
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February 2022 by Mogigi Nelson
Never received the order nor did I receive a notification that I couldn't be delivered. Sent the arrangement to a someone who was home and left their contact info for delivery purposes.
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September 2021 by Patricia Scott
Actually. I never got my order. I paid over $100 on two orders. Someone else actually picked up my order. I came early when i came they were close. Terrible service. Terrible security. Do better. I want a refund ASAP. I will not be returning to this company.
