About Hertz Car Rental - Philadelphia - Essington Avenue Hle
Hertz Car Rental - Philadelphia - Essington Avenue Hle offers a variety of vehicles, including luxury cars, SUVs, electric vehicles, vans, and trucks, making it a convenient choice for different rental needs. Customers have appreciated the helpful and friendly staff, with some employees going above and beyond to solve issues and provide excellent customer service. One reviewer highlighted an employee who was able to work out a solution after weather-related delays, showing dedication to customer satisfaction. However, the location can be difficult to find due to a lack of street signage, and hours of operation are not always clear—closing at 5 PM despite being marked as open until 6 PM. This has led to some customers being turned away or waiting longer than expected. It's important to be mindful of the closing time, especially if arriving later in the day. Some concerns include the cleanliness policy, where customers with pets or pet hair on clothing could face high cleaning fees, and the necessity to keep receipts for toll charges. Overall, the business has received positive feedback for its helpful staff and smooth rental process, but potential renters should pay attention to signage, hours, and policies to ensure a good experience.
I recommend trying anyone other than Hurtz. Also, NEVER prepay for their services. My flight was moved 2 days later than the original reservation and I was charged more money for less time on the rental. If you prepay you also have a cancellation fee, but if you wait it will save you money if things go wrong.
September 2025
Sam and Rick were very knowledgeable and kind. The just stole a customer from Budget!
September 2025
Just gotta do better with releasing people deposit that’s my only problem
