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April 2023 by Google user
Miss Moreen was so polite, friendly, and extremely helpful. It was thrilling how she simplified everything for us. We felt very comfortable and welcome, she was very professional. She gave us tips and ways to make filling easier in the following years to come. She even went out of her way to help us with pricing and give us a discount. We recommend Miss Morren and H\\u0026R Block to everybody. Thank you, see you next year.
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February 2023 by Brian Bready
Good experience all around
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May 2022 by Andrea Piccinetti
This year, I'm disappointed with H\\u0026R Block. Lack of communication, missing forms and paperwork, left several messages with no responses, and rude employees.\ Only employee who has tried to help us, Andrew, at Philadelphia Franklin Mills location.
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March 2022 by Kimberly Quarles
I like how welcome I feel and how well my rep knows taxes. She explained everything to me.
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November 2021 by Barbara Ellerbe
I like the service and knowledge of the employees.
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October 2021 by Cat Ott
They say they accept walk ins. They don't. You need an appointment. You can't make an appointment there. You have to call or do it online because the receptionist does it. The receptionist isn't in. Gave a star for the nice overworked woman who did double time as greeter to tell us that they couldn't help. Hire another receptionist and give that poor lady a raise please.
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October 2021 by Joseph Fisher
Mary Kovath is exceptional at her job dedication. She makes you feel your tax business is very important to her. Thank you !
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July 2021 by Brian McClay
They are very helpful the agents take good care of the clients
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June 2021 by Jason Andres
I showed up for my first appointment. No one showed up. I made another appointment. I called before I showed up. I waited 20 minutes. Then Mary came out and said. Oh you have a appointment ,I can’t take you. Just leave them. I asked and wanted to sit down with someone. I told her that. She said she can’t do it. Don’t make a mistake and waste your time with this place. I don’t understand how H&M’s block is still in business with horrible customer service. Believe me. I will schedule with another tax company!I called back after the so called owner told me to call. Again. No customer service. No fixing problems. They asked me again and again what I need. I said my taxes done. Well we can’t help with that now. The worst customer service.
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June 2021 by Terrance Smith
Great Service. Very complete and accurate. They are backed up but they do a fantastic job of completing your return and showing care for your questions. The Philadelphia Mils is the best H&RBLOCK location. They are year round. Great tax professionals Special shout out to Moreen
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June 2021 by Umi Ryuuzaki
They say they accept walk ins. They don't. You need an appointment. You can't make an appointment there. You have to call or do it online because the receptionist does it. The receptionist isn't in. Gave a star for the nice overworked woman who did double time as greeter to tell us that they couldn't help. Hire another receptionist and give that poor lady a raise please.
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June 2021 by Stephen Zagnojny
Very respectful and very helpful...
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May 2021 by Rajagopalachari Sreeram
The co-operation and the patience in handling tax filing on phone had really helped us to complete tax filing on time.
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April 2021 by charles platel
Overall I had a great experience, the staff was friendly, informative and professional. This year I used the drop off service and had no issue's. I would give them 5 starts however the price is abit high.
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April 2021 by Jim Stang
The tax preparer, Alfred was incredibly helpful.
