The Mazzoni Center - Bainbridge is a highly regarded healthcare facility that has served many patients for years, offering exceptional medical and mental health services, particularly for the LGBTQ+ community. Patients appreciate the compassionate and expert care provided by the staff, including providers like Dr. Rosenstein and Dr. Kraussman, who demonstrate genuine concern for their well-being. The welcoming environment helps patients feel comfortable and respected, making it a preferred choice for individuals seeking support during their transitions or other health needs. However, some reviews highlight challenges related to the patient experience. Many patients express frustration with the appointment scheduling process, including long wait times and difficulties navigating the online patient portal, which can hinder communication and efficiency. Issues with medication refills being sent to the wrong pharmacies and excessive reminders for appointments also contribute to dissatisfaction. The location of Mazzoni Center is convenient, but street parking can be challenging, particularly for those traveling from outside the city. Despite these drawbacks, the dedication of the staff and the quality of care provided are frequently praised. Overall, while Mazzoni Center - Bainbridge excels in delivering compassionate healthcare, improvements in operational processes and communication could enhance the patient experience further.
I have been going here since 2013 and they saved my life and treat me like a human. I am human though sorry I'm intersex and proof of gender disorders. Soon they will come for me. They wanted to experiment on me when I was 3 but my mom wouldn't allow it and left the hospital.
March 2026
I've received very good healthcare at this clinic. The staff is upbeat and friendly. There have been a few times that it took a number of phone calls to get something done but in the end it worked out. They also have an excellent food bank available.
February 2026
Friendly office with always fast service. I especially love how they have a lab within the floor so you go directly for blood draws after seeing the provider and the phlebotomists are so nice. 1000x better experience than labcorp
