Metro by T-Mobile at 9475 Roosevelt Blvd is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate how staff members like Brenda and Luis go out of their way to assist with phone issues, plans, and device setups. Brenda, in particular, is praised for making the process quick, easy, and stress-free, helping customers find affordable phones and explaining plans patiently. She even attempted to fix a customer's phone before helping them purchase a new one. Other staff members, such as Sonny and Luis, are also recognized for their dedication and efficiency, often taking the time to ensure devices are set up correctly and problems are resolved quickly. Customers leave the store feeling grateful for the attentive service and support they receive. The store offers unbeatable prepaid plans with unlimited talk, text, and data, along with 5G phones from Apple, Samsung, and OnePlus. Overall, the team at this location provides a positive experience for customers needing phones and plans.
I came in to pay my phone bill, the kind representative Ozzy was really helpful and honest. He helped out with a upgrade and got me a great deal and helped me transfer all my information, I cannot recommend this place enough!
November 2024
Getting a phone is stressful but Brenda made it quick and easy for me to grab a new affordable phone and plan for my Mom. Thanks so much Brenda!!
February 2024
SONMY TOOK HIS TIME, MAKING SURE IT WAS SET UP CORRECTLY. YOU SHOULD GIVE SONNY A RAISE!! I GIVE SONNY 10 STARS!!?????????? BLESSED BE!
