Mitchell & Ness Nostalgia Co. in Philadelphia offers a positive shopping experience with friendly and attentive staff who provide excellent customer service. Customers appreciate the neat and clean store environment, and many find the staff helpful when trying on clothes or finding sizes. The store features high-quality merchandise, including nice hats and superior basketball jerseys, which are considered worth the price. However, some customers are disappointed by the lack of fitted hats, as the company has stopped making them, and note that snapbacks are priced similarly. Delivery is generally on time and accurate, with customers satisfied with the quality of products. On the downside, some express frustration over slow shipping, especially during busy seasons, and customer service response times during holidays. Overall, Mitchell & Ness is known for its good products and helpful service, though there are concerns about shipping and product availability at times.
Love their apparel but hate their HORRIBLE customer service. Tried returning a shirt online & never received a refund. Better off doing returns in person!!!
April 2026
I love this store! Shout out to Mike who made sure my girlfriend and I got entered into a raffle. We won! If it was not for him looking out, it would not have happened. Great customer service. Great store. Very cool merchandise. Have to be careful to not mess up a paycheck there!
March 2026
Such an awesome store and brand! Very unique items for teams… staff is friendly and store is clean … also some good deals!
